PC Technician: Senior Coordinator

Vail Resorts•Newbury, NH

11d•Onsite

About The Position

The PC Technician: Senior Coordinator is an on-site IT position providing and coordinating day-to-day support, maintenance, and assistance for IT hardware and software at a Vail Resorts location. The role supports employees and guests by troubleshooting and repairing hardware and software in a Windows Client/Server LAN environment and supporting multiple point-of-sale systems. It also includes end-user support, procurement assistance, documentation and standard operating procedure (SOP) development, and mentoring coworkers. The Senior Coordinator works with the IT team to identify problems and facilitate solutions, using a work ticket management system to track work and document resolutions. The position emphasizes safety, guest service, and the company’s core values. This is a winter seasonal, full-time position for the 2026/2027 season. The listed starting pay range is $22.09–$25.99 per hour. Applicants must be at least 18 years old. Housing is not available.

Requirements

Positive, enthusiastic, and friendly attitude.
Solution-oriented, with a desire to learn new skills.
Familiarity with technology support in an enterprise environment.
Ability to work independently and prioritize workload.
Ability to sit and stand for long periods of time.
Ability to move 50 pounds, with assistance if needed.
Ability to work a schedule that can include weekends and holidays.
Ability to ski or snowboard at an intermediate level, or a desire to learn.
Valid U.S. driver’s license.
At least 18 years of age.

Responsibilities

Prioritize personal, coworker, and guest safety; follow safety policies and participate in safety training and initiatives.
Support Vail Resorts internal applications and systems, resolve issues locally when possible, and escalate issues as appropriate.
Manage support-ticket workflow using the work ticket management system and align work with company metrics and KPIs.
Mentor junior PC Technicians and share job knowledge and skills.
Coordinate and support the relocation and reinstallation of IT equipment at offices, outlets, and special event sites.
Provide guest-focused support to users and collaborate with coworkers.
Support resort and remote-location sales points and peripherals.
Provide end-user support for IT-approved workstations, peripherals, printers, telephones, time clocks, and other technology.
Configure, track, maintain, and properly dispose of IT-approved workstations, point-of-sale systems, handheld devices, and peripherals.
Create and maintain accurate documentation and SOPs as assigned.
Participate in company and IT-specific training and pursue continual improvement and growth.
Suggest and implement ideas to improve user support and the guest experience.
Develop a working knowledge of Vail Resorts’ IT organizational structure and processes.
Assist with procurement.
Follow and help ensure compliance with IT-related company procedures, guidelines, and policies.
Support the community and promote company values, including diversity, equity, and inclusion.
Perform other duties and projects as assigned.