PC Support Tech

Muckleshoot Indian Tribe•Auburn, WA

About The Position

Under administrative direction, the PC Support Tech provides desktop hardware and software support to users on the Muckleshoot Indian Tribe’s internal computer network. The role also installs, troubleshoots, and maintains fax machines, copiers, and applicable communications systems throughout the Tribe. The position supports the Tribe’s information systems and LAN/WAN infrastructure, provides primary production support for MIT IT systems, and resolves service requests, trouble tickets, system problems, and user issues. It works with users, IT colleagues, vendors, and department representatives to analyze needs, recommend and implement solutions, support specialized applications, and help maintain system security and performance. The employee documents system design, participates in IT and business projects, trains users and new IT employees, and provides technical guidance to colleagues. In keeping with the Tribe’s commitment to community service, employees may also be expected to perform office and field duties outside their regular responsibilities.

Requirements

CompTIA A+ certification.
CompTIA Network+ certification.
Microsoft Specialist certification.
Three years of related experience as a PC technician or field service technician.
Knowledge of PC hardware and software diagnostics and repair.
Knowledge of information systems analysis, design, development, implementation, maintenance, documentation, and training practices.
Knowledge of hardware architecture, testing, troubleshooting techniques, and utility software.
Knowledge of industry changes and advancements, client business processes and workflow, network operating systems, routing operating systems, WAN hardware and protocols, and network connectivity troubleshooting.
Skill in developing technical documentation for technical and non-technical audiences and preparing user training materials.
Skill in using productivity tools to convey ideas.
Oral and written communication skills.
Skill in LAN/WAN systems operation.
Valid Washington State driver’s license required at appointment or at a time set by the Tribe.
Ability to frequently lift and/or carry up to 50 pounds.
Ability to perform the physical duties described, including sitting, walking, crawling, kneeling, crouching, twisting, pushing or pulling, grasping, repetitive hand use, handling or feeling objects and controls, and reaching.

Nice To Haves

Two years of vocational education or college training in computer programming, computer science, information services, or a closely related field.

Responsibilities

Provide desktop hardware and software support for users on the Tribe’s internal computer network.
Install, troubleshoot, and maintain fax machines, copiers, and applicable communications systems.
Assist with day-to-day information systems operations, hardware upgrades and repairs, and resolution of system-wide and individual PC problems.
Assist with maintenance and monitoring of WAN connections between Tribal sites.
Help safeguard the LAN, documents, and records using virus protection software, daily backup procedures, and other tools.
Assist with installing and configuring network operating systems and protocols.
Analyze service requests, trouble tickets, and technical issues; develop, recommend, and implement or supervise solutions.
Address system, database, and performance issues, and recommend solutions to IT problems arising from system constraints.
Participate in interface design and modification between IT systems and platforms.
Test, debug, and migrate program and processing parameter changes through the change management environment, and review test results with the work group as needed.
Implement software security directives from the Lead Systems Administrator.
Provide primary production support for MIT IT systems.
Set up standard workstations and train new IT employees on the production environment; train and mentor new PC Support Technicians.
Document technical aspects of MIT system design and participate in projects to define system requirements and recommend technology solutions.
Provide technical guidance to colleagues and work groups, and instruct users on operating system support software.
Inform the supervisor or designated personnel about upgrades and products that could improve Tribal operations.
Meet with users and department representatives to analyze requirements, recommend solutions, and coordinate implementation.
Provide ongoing support for specialized applications, log trouble calls, and diagnose and correct problems at their source.
Identify issues requiring vendor assistance and coordinate vendor technical support.
Monitor Internet abuse by installing and maintaining filters that prevent access to inappropriate or non-work-related sites.
Coordinate and communicate with IT staff to resolve technical issues and ensure effective communication of relevant information.
Work with clients and vendors to provide customer service, identify issues that could affect operations, develop solution options, and assist clients in choosing an effective course of action.
Perform a range of office and field duties from time to time, which may be unrelated to regular responsibilities.