PC Support Tech

Muckleshoot Indian Tribe•Auburn, WA

3d•$66,185 - $99,278

About The Position

Under administrative direction, provides desktop hardware and software support for computer users on the Muckleshoot Indian Tribe’s internal computer network. The position is also responsible for installing, troubleshooting, and maintaining fax machines, copiers, and applicable communications systems throughout the Tribe. The PC Support Tech assists with the Tribe’s information systems and LAN/WAN operations, supports hardware and software, analyzes and resolves service requests and technical issues, and provides production and specialized application support. The role contributes to system security, documentation, testing, change management, training, project requirements, and coordination with IT colleagues, clients, and vendors. Employees may also be expected to perform a wide range of office and field duties from time to time, which may or may not be related to their regular responsibilities.

Requirements

CompTIA A+ certification.
CompTIA Network + certification.
Microsoft Specialist certification.
Three years of related experience as a PC technician or field service technician.
Knowledge of PC diagnostics and hardware and software repair.
Knowledge of information systems analysis, design, development, implementation, maintenance, documentation, and training procedures and practices.
Knowledge of hardware architecture, testing, troubleshooting techniques, and utility software.
Knowledge of industry changes and advancements, client business processes and workflow, network operating systems, routing operating systems, WAN hardware and protocols, and network connectivity troubleshooting.
Skill in developing technical documentation for technical and non-technical audiences and preparing user training materials.
Skill in using productivity tools to convey ideas.
Oral and written communication skills.
Skill in LAN/WAN systems operation.
Valid Washington State driver’s license required at appointment or at a time set by the Tribe.

Nice To Haves

Two years of vocational education or college training in computer programming, computer science, information services, or a closely related field preferred.

Responsibilities

Assist with day-to-day operations of the Tribe’s information systems and hardware upgrades and repairs to the LAN, including hubs, routers, printers, and workstations; promptly address system-wide and individual PC problems.
Assist with maintenance and monitoring of the WAN connection between Tribal sites.
Help safeguard the LAN, documents, and records using virus protection software, daily backups, and other tools.
Assist with installation and configuration of multiple network operating systems and protocols.
Analyze, develop, and propose solutions for service requests, trouble tickets, and technical issues; implement or supervise solutions and help address system, database, and performance issues.
Recommend and implement solutions to IT problems arising from architectural, database, desktop, or distributed-system constraints.
Participate in interface design and modification between IT systems, including systems using distributed processing across platforms.
Test, debug, and migrate program and processing parameter changes through the change-management environment; verify and review test results with the work group when needed.
Implement software security directives from the Lead Systems Administrator.
Provide primary production support for MIT IT systems; set up standard work-group workstations and train new IT employees on the production environment.
Train and mentor new PC Support Technicians in the production environment and use of operating-system support software.
Document technical aspects of MIT system design; participate in IT and business projects to define system requirements and recommend technology solutions.
Provide technical guidance and leadership to colleagues and work groups; provide instruction and training on operating-system support software in the applications environment.
Inform the supervisor or designated personnel about upgrades and new products that could improve the Tribe’s operational efficiency and effectiveness.
Provide specialized technical support to users; analyze requirements with users or department representatives, recommend solutions, and coordinate implementation.
Provide ongoing support for specialized applications; log trouble calls, analyze and correct problems at their source, and coordinate vendor support for problems requiring vendor assistance.
Install and maintain filters to monitor Internet abuse and prevent access to inappropriate or non-work-related sites.
Coordinate and communicate with IT staff to resolve technical issues, ensuring sufficient information is communicated through an effective communication method.
Coordinate with clients and vendors to maintain strong customer-service relationships, proactively identify issues that could negatively affect business operations, develop and propose options, and help clients select an effective course of action.
Perform a range of office and field duties from time to time, which may or may not be related to regular responsibilities.