Pc Technician Support
About The Position
TEKsystems is seeking a Technical Dress Rehearsal (TDR) Field Technician to support a large-scale Epic electronic health record implementation. The technician will validate workstations, peripherals, printers, scanners, and other endpoint devices to confirm they are functioning and ready for go-live. The role requires desktop support experience, customer service skills, and the ability to follow detailed testing procedures in a healthcare environment. This is a contract position based onsite in Knoxville, Tennessee. The hourly pay range is $25.00–$35.00. The technician must be able to commit to the full project duration, including work during holiday periods.
Requirements
- Experience providing desktop support, technical support, or field technician services.
- Strong troubleshooting and problem-solving abilities.
- Customer service orientation and excellent communication skills.
- Ability to follow detailed procedures and accurately document results.
- Reliable transportation is required.
- Ability to commit to the full project duration, including work during holiday periods.
Nice To Haves
- Experience working in healthcare environments.
- Desktop support.
- Endpoint device support.
- Hardware and peripheral troubleshooting.
- Healthcare IT experience.
- Customer service.
- Documentation and reporting.
Responsibilities
- Perform Technical Dress Rehearsal testing on workstations, laptops, printers, scanners, and other endpoint devices.
- Execute testing scripts and validation procedures to confirm device functionality and operational readiness.
- Document testing results, device status, and identified technical issues.
- Troubleshoot basic hardware and software problems and escalate issues through appropriate support channels.
- Assist with device validation and workflow testing to support a successful go-live event.
- Maintain accurate project documentation and provide daily status updates.
- Collaborate with technical teams, project leadership, and onsite staff to ensure project objectives are met.
- Follow established project schedules, site requirements, and quality standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
