PC / Network Technician - Part Time

City of Boca Raton • Boca Raton, FL

23h

About The Position

The PC / Network Technician provides technical support for the City’s information technology equipment by responding to helpdesk tickets and user requests for assistance. Work is performed under regular supervision, and the position reports to the Operations Manager. The role supports computer hardware, printing, software installation and configuration, password resets, software upgrades, user documentation, troubleshooting, and system monitoring to minimize employee downtime. Related duties may be assigned.

Requirements

• Associate degree from an accredited college or a technical degree in Computer Science or a closely related field; OR one year of work experience supporting Windows operating systems AND one year providing enterprise-level end-user support; OR one year of work experience that includes both Windows operating-system support and enterprise-level end-user support.
• State of Florida Class E driver’s license.
• Knowledge of Windows computer operating systems.
• Knowledge of office software, such as Microsoft Office 2010 or Office 365.
• Skill with enterprise-level server backup software.
• Skill in setting up technical classroom equipment, such as projectors and/or wireless controllers.
• Ability to craft accurate and concise written materials, including emails, reports, and documentation.
• Ability to explain technical principles in language understandable to non-technical audiences.
• Ability to organize data, think logically, assess and troubleshoot issues, and recommend resolutions.
• Ability to manage multiple tasks, prioritize requests, meet scheduled deadlines, and work in a self-directed fashion.
• Ability to work a flexible schedule that includes weekdays, weekends, and evenings as needed.
• Ability to establish and maintain effective working relationships with City officials, supervisors, associates, applicants, and the general public.
• Successful completion of the post-offer, pre-employment criminal background check, employment verification, and educational verification.

Nice To Haves

• Bachelor’s degree from an accredited college or university in Computer Science or a closely related field.
• Three or more years of direct work experience supporting Windows operating systems.
• One or more current certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+.

Responsibilities

• Respond to helpdesk requests involving computer hardware and printing problems.
• Respond to requests to install or configure software on computers and laptops.
• Perform routine helpdesk tasks, including password resets and software upgrades on City computers.
• Disseminate documentation to assist users.
• Identify and troubleshoot issues and provide resolutions.
• Monitor system activities and take appropriate action to minimize employee downtime.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree