PC Computer Technician
About The Position
Chileda's Information Technology Department is responsible for the security and functionality of campus networks and technology. Under the direction of the Director of IT, the IT Computer Technician works with staff, clients, and families to resolve residential and educational technology issues. The role handles fundamental technology problems, maintains inventory, creates new user accounts and provides training, resolves tier-one help desk tickets, and assists with other IT projects. The position is full-time, 40 hours per week, primarily scheduled between 10:00 a.m. and 6:30 p.m., Monday through Friday. Work takes place mainly in an office, with visits to user offices and residential houses across campus and occasional work at other Chileda locations.
Requirements
- An associate's or bachelor's degree in a technology-related field, or current enrollment in such a program, is preferred.
- Working knowledge of business productivity applications, including Adobe Creative Cloud, Microsoft Office, Canva, and Edge.
- Working knowledge of Windows 11, iOS, macOS, Android OS, and ChromeOS, and familiarity with mobile or remote device management tools.
- Willingness to solve complicated problems and recognize when to ask for additional help.
- Analytical skills to understand and document problems.
- Team-oriented attitude to help departments meet their needs.
- Strong communication, interpersonal, and relationship-building skills.
- Ability to manage and account for time while prioritizing multiple tasks.
Nice To Haves
- Associate's or bachelor's degree in a technology-related field, or current enrollment in such a program.
- PC and network certifications are mentioned, but the description does not specify whether they are required or preferred.
Responsibilities
- Install and reinstall core applications, including Microsoft Office, antivirus clients, VPN software, and other office software.
- Troubleshoot reported user issues, resolve them, or create higher-level help desk tickets.
- Help maintain FAQs and new-user training documentation, and provide ongoing technical support to staff, clients, and families.
- Analyze problems and events to identify underlying trends and issues.
- Protect departmental information and caution users about unsafe practices.
- Create door cards for new staff with required access.
- Create accounts for incoming staff and students, disable accounts for outgoing staff and students, support login issues, and oversee transitions of hardware and phone extensions.
- Maintain an accurate, up-to-date inventory of technology assets.
- Assist in testing, evaluating, and reviewing technology solutions for Chileda.
- Perform other duties assigned by the supervisor and department heads.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
