PBX Operator
About The Position
The PBX Operator works in the PBX/Switchboard Department, the central communication hub for Baptist Health Lexington. The department supports patients, visitors, team members, and clinical staff across the hospital and provides continuous support for clinical operations, security, and patient services. The role requires professionalism, excellent customer service, and attention to detail to help the organization function smoothly, safely, and efficiently. The operator handles incoming calls, monitors alarms and emergency telephones, processes work orders, and assists walk-up visitors and patients.
Requirements
- High school diploma or equivalent.
- One year of customer service experience.
Responsibilities
- Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
- Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly.
- Receive and process work orders in a timely and professional manner.
- Provide information to walk-up visitors and patients in a courteous and professional manner.
Benefits
- Preventive Plan
- Retirement Plans
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
