PBX Operator TCRH Family Clinic 241 - FT Days

Three Crosses Regional Hospital • Las Cruces, NM

1d • Onsite

About The Position

Three Crosses Regional Hospital is seeking a Clinic PBX Operator to join their team. This role is responsible for managing incoming and outgoing calls for the clinics, ensuring professional and efficient communication. The PBX Operator operates the clinic paging system, updates directories, and provides administrative support. This position is crucial for maintaining communication, especially during emergencies or system outages, and requires adherence to the hospital's mission, vision, and values.

Requirements

• High school diploma or equivalent; a combination of education and experience may be considered.

Nice To Haves

• One (1) year of customer service experience, preferably in a hospital or healthcare setting.

Responsibilities

• Answer and route calls promptly and professionally, identifying self, department, and facility as appropriate.
• Provide accurate information and transfer calls to the correct department or individual.
• Follow established protocols when contacting emergency services (police, ambulance, fire).
• Maintain updated directory information and assist in communication during outages or emergencies.
• Support administrative duties such as copying, faxing, and scanning documents into patient records.
• Collaborate with front desk and clinical staff to ensure efficient workflow and communication.
• Demonstrate accountability, adaptability, and professionalism in all interactions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED