Lodge PBX Operator

Turning Stone Enterprises•Verona, NY

54d•Onsite

About The Position

Join our team as a PBX Operator and be the friendly voice that sets the tone for our guests' experiences! You'll dive into a world of prompt and courteous service, answering calls with a smile within three rings and dazzling guests with your enthusiasm. From transferring calls with finesse to offering to arrange a fun ride, you'll be the ultimate anticipator of guest needs. Stay in the loop with upcoming events and promotions while mastering emergency procedures like a pro. And hey, who said office duties couldn't be a blast? Dive into the excitement of logging info accurately while enjoying every moment of your personalized wake-up calls. With responsibility and fun rolled into one, you'll be the PBX superstar we've been searching for!

Requirements

A high school diploma or GED.
Prior computer experience required.
Ability to type 30 wpm.
Excellent communications skills.
Ability to sit for long periods of time.
Strong organizational and grammatical skills.

Responsibilities

Always answers calls within 3 rings or less.
Continually provides prompt and courteous service when answering guest calls, making transfers to the appropriate departments for further servicing while following departmental procedures.
Uses approved greeting.
Anticipates guest needs.
Offers to contact valet for car retrieval or to arrange other transportation, when appropriate.
Continually maintains a working knowledge of upcoming Turning Stone events and promotions and advises guests correctly.
Promptly and accurately logs all information, and performs other office duties as determined by the supervisor and/or manager.
These duties include typing and filing.
Always provides a warm and sincere greeting using guest’s name when a personal wake-up call is requested.