PBX Operator

Mission Regional Medical Center • Mission, TX

40d • Onsite

About The Position

Mission Regional Medical Center is seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator, for its communications department. The position is per diem (PRN), with variable shifts and hours, at Mission Regional Medical Center in Mission, Texas.

The PBX Operator answers the switchboard and overhead pages, greets visitors, and directs them to the appropriate departments. The role also monitors hospital alarms and requires knowledge of the policies and procedures for hospital emergency codes. Mission Regional Medical Center is a 297-bed, non-profit hospital providing inpatient and outpatient services to the Rio Grande Valley and is a member of Prime Healthcare.

Requirements

• High school diploma or equivalent required for new hires effective April 1, 2014.
• Previous experience in an office or receptionist role.
• Effective written and verbal communication and interpersonal skills.
• Ability to multitask and prioritize needs to meet required timelines.
• Analytical and problem-solving skills.

Nice To Haves

• Previous PBX experience.
• Customer service experience.

Responsibilities

• Answer and route incoming calls promptly and courteously to appropriate hospital departments, physicians, or staff.
• Assist visitors and callers by providing information or directing them to appropriate contacts.
• Handle emergency calls promptly by connecting callers to response teams or on-call personnel.
• Monitor the telephone system and report malfunctions to technical support.
• Maintain accurate call logs and messages for staff and departments.
• Coordinate calls and information flow during hospital emergencies or critical events.
• Follow hospital policies and maintain confidentiality when handling sensitive information.
• Answer overhead pages, greet visitors, direct them to appropriate departments, monitor hospital alarms, and maintain knowledge of hospital emergency codes.

Benefits

• Competitive compensation
• Medical insurance benefit plan
• 401K
• Full benefits are available through Prime Healthcare; specific details are provided via the linked benefits page.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED