Lodge PBX Operator

Turning Stone Enterprises•Verona, NY

About The Position

The PBX Operator provides prompt, courteous telephone service to guests, answering calls within three rings and transferring callers to the appropriate departments according to departmental procedures. The role anticipates guest needs by offering to contact valet for car retrieval or arrange other transportation when appropriate, and maintains knowledge of upcoming Turning Stone events and promotions to provide accurate information. The operator also logs information accurately, performs office duties such as typing and filing, and provides warm, sincere, personalized greetings for requested wake-up calls. Other duties may be assigned by the supervisor or manager.

Requirements

High school diploma or GED.
Prior computer experience.
Ability to type 30 words per minute.
Excellent communication skills.
Ability to sit for long periods of time.
Strong organizational and grammatical skills.

Responsibilities

Answer calls within three rings or less using the approved greeting and provide prompt, courteous service.
Transfer calls to appropriate departments according to departmental procedures.
Anticipate guest needs by offering to contact valet for car retrieval or arrange other transportation when appropriate.
Maintain knowledge of upcoming Turning Stone events and promotions and advise guests accurately.
Promptly and accurately log information and perform other office duties, including typing and filing, as determined by the supervisor or manager.
Provide a warm, sincere greeting using the guest’s name when handling a requested personal wake-up call.