PBX Operator / Reservationist

Meskwaki Bingo Casino Hotel • Tama, IA

4d

About The Position

Answers inquiries and provides information to the general public, guests, employees, and other interested parties about activities at the Casino/Hotel. Makes, confirms, and cancels guest reservations in a pleasant, professional, and efficient manner to create a positive impression and increase hotel occupancy. This role maintains call and employee-call records, directs callers, shares information about hotel services and casino activities, and communicates with Casino, Hotel, and Transportation departments. It also helps safeguard company assets, follows applicable company and gaming regulations, and monitors the casino environment in accordance with established safety procedures.

The position operates the PBX console and company reservation system, attends required meetings and training, and may fill in at the front desk. Work takes place in a normal office environment with extensive computer use and occasional standing. The role requires significant speaking, sometimes by telephone, and at times frequent use of the eyes, hands, arms, fingers, and wrists for data entry or switchboard work. Confidentiality is essential.

Requirements

• High school diploma or GED.
• One year of office or related experience.
• Ability to obtain a gaming license in accordance with Sac & Fox Gaming Commission regulations.
• Knowledge of office machines.
• Ability to work directly with the general public.
• Ability to switch frequently between activities such as typing, searching a directory, and using a telephone.
• Good organizational and verbal and written communication skills.
• Ability to use personal judgment and specialized knowledge to provide information.
• Flexibility with shifts and days off.
• Ability to meet internal non-supervisory, training, and education requirements.
• Pleasant voice and ability to demonstrate tact and diplomacy.
• Good computer skills.
• Confidentiality.

Nice To Haves

• Prior PBX or hotel reservations experience is preferred.
• Qualified members of the Meskwaki Nation and other Native American Tribes are encouraged to apply and will be given preference in accordance with established procedures.

Responsibilities

• Maintain records of incoming calls, including the time of each call.
• Complete employee call-in forms and forward them to the Hotel Administrative Assistant when the employee is not in the Hotel, Spa, or Transportation departments.
• Keep records of employees’ personal calls and forward calls to the appropriate department supervisor.
• Receive calls, determine their purpose, and direct callers to the appropriate destination.
• Answer questions about hotel services, guest registration, shopping, dining, entertainment, travel information, and casino activities.
• Communicate effectively with staff and other departments to support productive department operations.
• Use the two-way radio system to communicate with Casino, Hotel, and Transportation departments.
• Use the pager system for guest pages throughout the casino.
• Make, confirm, and cancel reservations, usually by telephone, fax, or another reservation system.
• Safeguard and account for the owners’ assets.
• Comply with department and company policies and procedures, as well as requirements of the Sac & Fox Gaming Commission and National Indian Gaming Commission.
• Monitor the casino environment and follow established safety procedures to protect guests and co-workers.
• Work respectfully and effectively as part of the company team to support guest satisfaction, asset protection, and co-worker respect.
• Report to work on time and as required in uniform, maintain personal cleanliness, and follow appearance guidelines.
• Operate the PBX console and company reservation system.
• Attend required meetings and training sessions.
• Fill in at the front desk when needed.
• Perform other duties as assigned.

Benefits

• Health Plan (Medical, Dental, and Vision)
• PTO
• Holiday Pay
• 401(k) Retirement Savings Plan
• Weekly Pay
• Shift differential of $0.50 per hour for hours worked 4 p.m.–12 a.m. or $1.00 per hour for hours worked 12 a.m.–8 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED