PBX Operator / Reservationist

Meskwaki Bingo Casino Hotel • Columbia Township, IA

5d • $0 - $13

About The Position

Answers inquiries and obtains information for the general public, guests, employees, and other interested parties, providing information about activities conducted at the Casino/Hotel. Makes, confirms, and cancels guest reservations in a pleasant, professional, and efficient manner to create a positive impression and increase hotel occupancy. The role also involves maintaining call records, directing callers, communicating with other departments, and supporting guest and employee communications. The position may provide front desk coverage.

Requirements

• High school diploma or GED.
• One year of office or related experience.
• Knowledge of office machines.
• Ability to obtain a gaming license under Sac & Fox Gaming Commission regulations.
• Ability to work directly with the general public.
• Ability to switch frequently between activities such as typing, searching a directory, and using a telephone.
• Good organizational and verbal and written communication skills.
• Ability to use personal judgment and specialized knowledge to provide information.
• Flexibility with shifts and days off.
• Ability to meet internal nonsupervisory, training, and education requirements.
• Pleasant voice and ability to demonstrate tact and diplomacy.
• Good computer skills.
• Must maintain confidentiality.

Nice To Haves

• Prior PBX or hotel reservations experience.

Responsibilities

• Maintain records of incoming calls, including the time of each call.
• Complete employee call-in forms and forward them to the Hotel Administrative Assistant when the employee is not in the Hotel, Spa, or Transportation departments.
• Keep records of employees’ personal calls and forward calls to the appropriate department supervisor.
• Receive calls, determine their purpose, and direct callers to the correct destination.
• Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, travel information, and casino activities.
• Communicate effectively with staff and other departments to support productive department operations.
• Use the two-way radio system to communicate with Casino, Hotel, and Transportation departments.
• Use the pager system to page guests throughout the casino.
• Make, confirm, and cancel reservations, usually by telephone, fax, or another reservation system.
• Safeguard and account for the owners’ assets.
• Comply with department, company, Sac & Fox Gaming Commission, and National Indian Gaming Commission policies and procedures.
• Monitor the casino environment and follow established safety procedures for guests and coworkers.
• Work respectfully and effectively as part of the company team to support guest satisfaction, asset protection, and respect among coworkers.
• Report to work on time and as required in uniform, maintain personal cleanliness, and follow personal appearance guidelines.
• Perform other duties as assigned.
• Operate the PBX console and company reservation system.
• Attend required meetings and training sessions.
• Fill in at the front desk when needed.

Benefits

• Health plan, including medical, dental, and vision coverage.
• Paid time off (PTO).
• Holiday pay.
• 401(k) retirement savings plan.
• Weekly pay.
• Shift differential of $0.50 per hour for hours worked from 4 p.m. to 12 a.m. or $1.00 per hour for hours worked from 12 a.m. to 8 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED