PAYROLL SPECIALIST

Compass Group•Bloomingdale, IL

8d•$23 - $26

About The Position

The Payroll Specialist supports Canteen’s payroll applications and serves as a point of contact for employees with paycheck questions. The role provides customer service through calls and emails, processes payroll-related requests, completes audit corrections, identifies recurring issues, and helps improve payroll processes and the employee experience. It also leads customer service efforts on cross-functional projects and supports other duties as needed.

Requirements

Experience in payroll operations or payroll customer service, or at least 2 years of call center customer service experience.
A track record of serving clients in a fast-paced, complex, deadline-driven environment.
A problem-solving mindset, a steady and friendly presence under pressure, and attention to detail.

Nice To Haves

Payroll processing knowledge.
SAP experience.
Bachelor’s degree.

Responsibilities

Answer incoming calls and emails according to established procedures and performance standards.
Create work orders and record clear, structured details for each issue.
Understand employee questions and recommend appropriate resolutions.
Process emails and off-cycle checks within service level agreements.
Complete corrections identified through internal data audits.
Support all payroll applications and suggest future enhancements.
Identify trends in work orders, flag impacts on other teams or applications, and offer troubleshooting ideas.
Identify process inefficiencies; document, test, and implement improvements; and train teammates on the improvements.
Lead customer service efforts on projects spanning multiple teams in the department.
Perform other duties as needed.