Payroll Specialist

Guitar Center•Westlake Village, CA

10d•Hybrid

About The Position

The Payroll Specialist processes payroll and provides customer service to employees and managers on employee self-service and other payroll questions or issues. The role is hybrid, with work on-site Tuesday through Thursday and from home Monday and Friday. The specialist has full responsibility for processing a specific pay group, from starting a payroll cycle through submitting payroll for vendor processing and storing and reviewing post-processing reports. The role also works with other departments and external vendors to resolve payroll issues and maintain an efficient process. Additional duties may be assigned.

Requirements

Bachelor's degree, preferably in Business, or four years of equivalent work experience.
Two years of relevant payroll experience in addition to the degree or equivalent-work-experience requirement.
High school diploma or GED.
Novice proficiency with Microsoft Office products, especially Excel.
Intermediate ability with payroll systems and tools such as ADP Enterprise.

Nice To Haves

Fundamental Payroll Certification, preferably.

Responsibilities

Provide customer service to employees and managers regarding employee self-service and payroll questions or issues.
Audit new-hire and employee-status changes.
Enter or audit direct-deposit information and W-4 forms.
Ensure required state and local tax forms are received and entered.
Calculate and enter split pay rates and pay prorations.
Assess system changes required for employee transfers and store-location changes, and report them to the supervisor.
Calculate and prepare off-cycle payments, including relocation payments and missed time-clock pay.
Analyze pre-processing reports for appropriate pay, including time-clock programs, benefit payments, commissions, and expense-report reimbursements, and address issues.
Coordinate with Unemployment Service and Garnishment Services vendors on items requiring payroll support.
Prepare payroll documentation for electronic storage.
Process a specific pay group, including starting the payroll cycle, sending payroll batches, generating and making pre-processing reports available for review, submitting a preview payroll, correcting exceptions, and submitting the final payroll for vendor processing.
Load post-processing reports for electronic storage and analyze them for cross-foot or other errors.
Work with retail field personnel and HR representatives, HRIS, Benefits, Finance, Accounts Payable, and Legal to address issues and maintain an efficient payroll process.
Perform additional duties as assigned.