Payroll Associate - Home Care Experience a PLUS! (Bilingual: Spanish)

True Care • New York, NY

167d • $23 - $25

About The Position

The Payroll Associate is responsible for accurately processing caregiver timesheets, contacting caregivers about missing timesheets, and answering payroll-related questions. The role provides ongoing training and education to caregivers on IVR, EVV, and ESS software to reduce manual timesheets and improve electronic timesheet use. The Payroll Associate also provides continued support to the Payroll team.

Requirements

• Fluency in Spanish is required.
• High school diploma or GED equivalent.
• Knowledge of financial/payroll-related software and the industry.
• Analytical thinking.
• Confidence with numbers.
• Strong organizational and communication skills.

Nice To Haves

• Experience using Viventium or HHAeXchange.

Responsibilities

• Contact caregivers about missing timesheets and explain the correct submission process.
• Educate caregivers on electronic timesheet submission.
• Use the paperless timesheet software.
• Educate caregivers on electronic EVV verification.
• Oversee and educate caregivers on EVV and ESS setup.
• Audit timesheets received by mail, fax, and email.
• Audit, approve, and enter timesheets weekly to minimize payroll delays and discrepancies.
• Maintain visit compliance for confirmed visits.
• Contact caregivers about incomplete or inaccurate documentation and timesheets.
• Collaborate with internal departments.
• Prepare reporting, including pre-billing and missed visits.
• Provide detailed information about wage parity benefits.
• Answer and assist with phone calls.
• Support the Payroll team.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• PTO
• Paid holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED