Bilingual Spanish Member Experience Associate
About The Position
The Member Experience Associate delivers outstanding service and value to AAA Members through personal service, genuine care, and sales across multiple branch locations. This individual contributor rotates between branches based on business needs and is accountable for individual sales targets while contributing to branch success. The role requires adapting to varied branch environments, teams, systems, product lines, and Member needs. Duties may cover Member Services, concierge, DMV/MVD, auto travel, unlicensed insurance services, and smart home security, depending on branch needs. The position is primarily office-based and involves regular travel between branches, including Saturday work. The advertised Capitola starting rate is $24.60 per hour plus commissions; rates vary by region, with a stated range of $23.00 to $26.95 per hour.
Requirements
- High school diploma or GED.
- Two to four years of work experience, including at least one year in a sales role.
- Sales experience is required, with the ability to meet or exceed sales goals.
- Strong customer service, active listening, communication, problem-solving, and adaptability skills.
- Ability to learn and use multiple computer systems and applications and adjust to different branch processes.
- Ability to travel between locations and flexibly cover shifts at multiple branches.
- Ability to work Saturdays.
- Bonding, fingerprinting, and Property & Casualty licensing may be required depending on branch needs.
- Physical ability to stand, sit, bend, and lift up to 15 pounds.
Nice To Haves
- Bilingual Spanish skills.
- Customer service experience.
- Demonstrated success meeting or exceeding defined sales standards and targets.
- Property & Casualty license; preferred but not required.
- Experience in insurance, retail, hospitality, service industries, or call centers.
Responsibilities
- Provide Member services and sell AAA products, meeting individual sales goals.
- Use consultative sales techniques to identify Member needs, present relevant solutions, close sales, and retain existing business.
- Promote AAA products and services and reinforce the value of Membership across assigned locations.
- Adapt service and sales approaches to individual Member needs, branch environments, teams, and business requirements.
- Learn and maintain knowledge of AAA products, services, operations, systems, and applicable branch procedures.
- Follow standard operating procedures and compliance requirements across assigned branches.
- Support branch operations in areas that may include Member Services, concierge, DMV/MVD, auto travel, unlicensed insurance services, and smart home security.
- Travel between branch locations and be available to cover shifts, including Saturdays.
Benefits
- 401(k) matching: company matches $1 for $1 up to 6% of eligible earnings per pay period.
- Medical, dental, and vision benefits.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Depending on position, 24 additional hours per year are earmarked for volunteer activities.
- AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
- Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
- Commission incentives; expected annual incentives are $270–$3,500, contingent on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
