Bilingual Store Associate (Spanish)

Sherwin-Williams • Hiram, GA

4d • $16 - $17

About The Position

The Bilingual Store Associate supports Sherwin-Williams retail store success by serving wholesale and retail customers in English and Spanish. The role identifies customer needs, answers questions about products, recommends appropriate solutions, resolves customer concerns, and works to provide excellent customer service while meeting store sales goals. Associates maintain product knowledge and the store’s product quality and visual standards.

The job involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The hiring process consists of an online application, a digital video interview for qualified candidates, and an in-store interview for top candidates. Sherwin-Williams describes its employee support in terms of health and well-being, career development, and connection with an inclusive team and broader communities. A general description of potentially eligible benefits is available through the company’s benefits website.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without current or future sponsorship for employment work-visa status.
• Be able to read, write, comprehend, and communicate in English.
• Be able to read, write, comprehend, and communicate in Spanish.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory-control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits and rewards intended to support health and well-being, with general benefit information available on its benefits website; specific offerings depend on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed