Payments Specialist I

MERITRUST CREDIT UNION•Wichita, KS

21h•Onsite

About The Position

The Payments Specialist supports the day-to-day processing of the credit union’s payment operations. This entry-level position assists with routine tasks related to ACH transactions, wire transfers, card disputes, and other payment services. The role requires attention to detail, basic knowledge of electronic payments, and a strong focus on member service. This position works under close supervision and follows established procedures and guidelines.

Requirements

High school diploma or equivalent.
Some understanding of payment systems including ACH, wire transfers,, and card networks.
Familiarity with financial institution operations, compliance requirements, and risk mitigation practices.
Understanding of core banking systems and payment processing software.
Proficiency in core banking systems and digital payment platforms (e.g., Symitar, Fiserv, Jack Henry, etc.).
Strong Microsoft Office skills (Excel, Word, Outlook).
Ability to analyze transaction data, identify discrepancies, and resolve complex payment issues.
Accurate data entry and reconciliation skills.
Ability to navigate regulatory databases and OFAC screening tools.
Minimum 0-1 years of experience in payment operations or electronic banking, preferably in a credit union or banking environment.
Proven track record of working with members or customers in a financial services environment.

Nice To Haves

Associate or bachelor’s degree in business administration, Finance, Accounting, or related field.

Responsibilities

Assist in processing incoming and outgoing ACH and draft transactions, including returns and stop payments.
Help with the review and entry of domestic and international wire transfers under the direction of senior staff.
Support the handling of basic card and ACH dispute cases, including data entry and member communication.
Perform routine reconciliations and help verify transaction accuracy.
Provide support for debit, credit, and ATM card processing activities.
Monitor and report suspicious or unusual transaction activity to the appropriate team members.
Assist with gathering documentation for audits and other internal reviews.
Stay informed of basic payment regulations and guidelines through training and team meetings.
Collaborate with internal departments to help resolve member payment issues.
Help maintain updated records and reports for payments and disputes.
Respond to routine member inquiries related to payments and card activity in a timely and professional manner.
Ensure the confidentiality and security of sensitive payment data.
Support Shared Branching transactions and basic dispute cases.
Other duties as assigned