Electronic Payments Specialist

Western Alliance Bank • Las Vegas, NV

1d • Onsite

About The Position

As an Electronic Payments Specialist, you will be responsible for providing operational support in our combined ACH/RDC department. You will support Team Leads and Department Management as directed to provide general and technical support to internal customers. In this role, you will handle ACH returns and ACH exceptions, perform research on transactions, client setup and maintenance, and participate in projects. The department works weekends and holidays, with some flexibility. Hours will be 7 AM-4 PM.

Requirements

• 1+ years of related experience.
• High school diploma required.
• Entry level knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Entry level knowledge and experience working with NACHA Operating Rules.
• Entry level speaking and writing communications skills.

Responsibilities

• Conducts analysis of ACH transactions.
• Uses various reports to verify transactions, track trends, and monitor usage.
• Obtains and documents approvals (via email) when necessary.
• Ensure that ACH batches/transactions are processed accurately and in accordance with bank policy and procedure, while adhering to inflexible deadlines.
• Assist Team Leads and Supervisors as directed.
• Provide general and technical support to internal customers with respect to electronic banking products.
• Handle customer inquiries related to ACH products and services, answer questions of a general nature, and escalate issues to a Lead or Supervisor when necessary.
• Perform maintenance of client setup quickly and accurately as well as add, modify, or delete client setups in various systems.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED