Payments Specialist

REPAY - Realtime Electronic Payments•Atlanta, GA

1d•Onsite

About The Position

We are looking for an entry level Payments Specialist to join our growing team. REPAY is looking for someone who will enroll vendors, process and research payments, among a variety of other tasks. This role will work onsite in our Atlanta office. We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you’ll fit right in.

Requirements

For non-college graduates, 1 - 2 years of experience working in customer service, customer support, sales, lead generation, or collections is required
Strong communication skills
High level of attention to detail, quality, and effective verbal and written communication skills along with excellent follow-through
Ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines in a fast-paced environment
Adaptive to frequent process changes, work duties or assignments
General skillset to perform/navigate on Microsoft; minimum of 50 WPM
Experience with Excel

Nice To Haves

Some previous experience in customer service is strongly preferred.
New college graduates do not need prior experience, though any role in customer support, retail, or similar role would be strongly preferred
Experience with Salesforce is preferred

Responsibilities

Successfully work pending vendor enrollments within required timeframe
Process electronic payments on behalf of our clients via phone calls and/or web portals
Update vendor records into various payment options: virtual card, ACH or check
Assist vendors to ensure payments are processed within designated guidelines
Actively review and monitor outstanding payments issued to vendors
Complete client inquiries via email within one business day
Assist fellow employees with workload to ensure client’s invoice payments are worked within service level agreements
Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business and growth
Display a positive attitude and have strong core values
Willingness to work OT as requested by management during new growth or onboarding period