Payments Specialist

Playlist

16h•$65,000 - $85,000

About The Position

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. The Payments team oversees the full commercial lifecycle of payments customers, being the in-house Payment subject matter experts to support our customers and team members. The Specialists have a wide range of responsibilities, including sales and onboarding, account management, data analysis, and project-based activities. The Payments Specialist will drive go-to-market function of payments by supporting and enabling the Sales team by analyzing customer’s credit card statements, and providing pre-sale rate analysis. This person will also work to attach and onboard customers to Mindbody payments and work closely with Customer Success and Account Management teams to manage portfolio of customers to drive Payments adoption/usage and optimize revenue. This person is also responsible for negotiating rates directly with customers, and will participate in and manage projects related to payments across the portfolio and/or at the brand level.

Requirements

Bachelor’s degree in analytical field (business, math, economics) or equivalent experience
1-3 years relevant experience in Payments, account management, or analysis
Payments experience required
Strong analytical skills; can do basic math with high attention to detail
Experience working in a customer-facing capacity
Comfort with MS Excel

Responsibilities

Be the subject-matter expert of Mindbody’s integrated payments solutions
Use SalesForce, Excel, and PowerPoint on a regular basis
Develop and maintain merchant loyalty and trust through effective communication, education, and transparency; provide a delightful experience to all customers and team members
Support sales and renewals processes; enabling Sales and Account Management teams
Onboard new customers to appropriate payments solution
Initiate and deliver payments training to customers as needed
Negotiate rates directly with customers while maintaining pricing integrity
Conduct periodic data analysis and reviews on a customer, brand, and/or portfolio level to ensure pricing integrity and find opportunities to optimize
Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’s payments needs
All other duties as assigned