Payments Claim Specialist
About The Position
The Payment Claims Specialist is responsible for the investigation and processing of payment fraud claims and disputes with precision and quality. They must be confident when interacting directly with colleagues and clients via phone, letter or email to discuss claim decisions, obtain additional details or follow-up on existing claims within the regulatory defined guidelines, as well as, the banks policies and procedures. The incumbent will also be accountable for ensuring provisional and final credits are processed timely and accurately. In addition to other fraud department functions as assigned by management, which may include but are not limited to, reporting, quality reviews, identification of miss/near miss opportunities etc. A successful Payment Claim Specialist will be able to navigate multiple technologies while fulfilling business needs, providing a premiere client experience and has an in-depth knowledge of the various payment methods.
Requirements
- Bachelor's Degree or equivalent
- Minimum 2 year of general office, back office banking or accounting experience required
- Advanced computer experience required (e.g. MS Word, Outlook and Excel)
Nice To Haves
- Bachelor’s Degree preferred
- Must work well in a team environment, as well as independently
- Must have a strong and positive work ethic and follow CNB core values
- Must be flexible and adapt quickly to change
- Ability to multi-tasks and meet specific performance goals
- Advanced Knowledge of PC functions in a Windows based environment
- Proficient in Excel and Word
- Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients.
Responsibilities
- Demonstrate resiliency and adaptability in a fast-paced environment
- Take ownership of each client interaction while treating them with respect and responding with empathy
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Demonstrate personal excellence including punctuality, integrity, and accountability
- Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
- Think critically and exercise independent judgement
- Requires knowledge of bank procedures and/or regulatory requirements to process transactions, such as claim provisional credits and/or debits to client accounts as needed
- Process tickets for chargeback credits, representment debits and pre-arb credits to the appropriate General Ledgers.
- Process and review various reports to track progress of the claims or perform necessary steps of actions as needed.
- Perform quality checks of claims for accuracy and feedback for the claim intake team.
- Performs additional duties as assigned.
Benefits
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
