Payments and Operations Specialist

AMPLIFY CREDIT UNION • Austin, TX

1d • Remote

About The Position

The Payments and Operations Specialist is responsible for accurately performing of all the operational functions within the Payments & Operations Department in compliance with all Standard Operations Procedures including ACH, Debit Cards, Document Imaging, Mobile Deposits, BillPay, Item Processing, Member Research, Legal Request, and Wire Processing. The Specialist works closely with other departments to make certain all Payment & Operations functions operate effectively and efficiently, ensuring an accurate and timely process and demonstrating superior customer service with appropriate follow through with involved members and teammates.

Requirements

• High school diploma or general education degree (GED) and a minimum of two years of relevant work experience (i.e. debit card, item processing, ACH, wires, and/or bank operations), preferably in a financial institution.
• Must be bondable.
• Must have knowledge of and be proficient in the use of a personal computer, Microsoft Office products (Windows, Word, Excel and Outlook); 10-key calculator and telephone.
• Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.
• Ability to present a professional and personable disposition to members and teammates.
• Ability to handle daily routine minimal supervision.
• Ability to perform a volume of duties while maintaining accuracy, timeliness, and a positive attitude.

Nice To Haves

• One or more of the following certifications is preferred: Accredited ACH Professional or National Check Professional.
• prior experience working with Hyland OnBase, FedLine, Fiserv DNA, knowledge of banking Regulations and ACH Rules

Responsibilities

• Responsible for acceptance, analysis, and processing of electronic transfers and payments, including ACH, Mobile Deposit, Items Processing and Wire Transfers as outlined in the Standard Operating Procedures and in adherence to Regulations.
• Ensures all Debit Card claims are processed in a timely manner in accordance with Regulation E
• Must be able to operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates
• Continuously identify opportunities to enhance our service and processes
• Accountable for ensuring all department processes are completed accurately
• Responds to member and teammate research requests
• Monitors various department email inboxes and phone loop
• Receives and processes legal notices
• Performs quality control reviews on scanned/imported documents
• Assist with management of plastic replenishments and audits
• Analyze and process daily, weekly, and monthly reports (i.e. BillPay, Debit Cards, Inactive accounts, etc.)
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Benefits

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.
• 401(k) with a company match of 100% on the first 5% you contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees