Sr Billing/Payments Operations Specialist

Gen Digital Inc.•Tempe, AZ

About The Position

Solve both simple and complex business problems by interceding in member service related issues, billing, and operational issues specifically as it relates to financial systems and processes. Perform monthly business audits on sold business, pricing accuracy, and/or billing setup internally and through our third party billing vendor. Create and maintain an accounts receivable process and perform monthly follow-up with clients that have outstanding balances. Execute monthly billing process; ensure quality of outgoing bills and validate accounts receivable totals. Assist in Salesforce setup, auditing of monthly results, and reporting management. Perform daily review of Accounts Receivable records and assist internal teams on cash application procedures. Execute Accounts Payable vendor setup process; update internal systems at the conclusion of processing. Perform outbound communication to past due accounts through existing dunning processes. Serve as key liaison to internal Employee Benefits teammates and internal Accounting/Finance business units as it relates to invoicing and accounting functions. Protect the security and confidentiality of all client data; be mindful of corporate security policies related to client communications.

Requirements

Previous subscription billing or monthly invoicing experience required.
High degree of comfort with Microsoft Office, specifically Microsoft Excel and MS Excel related formula/pivot table experience is required.
Accounting software experience and management of a company’s accounts ledger required.
Exceptional attention to detail and ability to manage fast paced days with multiple project assignments.
Highly organized.
Demonstrate leadership qualities in a team that performs a high level of transactions and multiple processes on a fixed timeline each month.

Responsibilities

Perform monthly business audits on sold business, pricing accuracy, and/or billing setup internally and through our third party billing vendor.
Create and maintain an accounts receivable process and perform monthly follow-up with clients that have outstanding balances.
Execute monthly billing process; ensure quality of outgoing bills and validate accounts receivable totals.
Assist in Salesforce setup, auditing of monthly results, and reporting management.
Perform daily review of Accounts Receivable records and assist internal teams on cash application procedures.
Execute Accounts Payable vendor setup process; update internal systems at the conclusion of processing.
Perform outbound communication to past due accounts through existing dunning processes.
Serve as key liaison to internal Employee Benefits teammates and internal Accounting/Finance business units as it relates to invoicing and accounting functions.
Protect the security and confidentiality of all client data; be mindful of corporate security policies related to client communications.
Create reports and other audit controls to ensure totals of invoicing and commission cycles match internal financial and reporting systems.
Nurture a service forward environment and react to client inquiries with urgency and accuracy.
Build strong relationships internally with key stakeholders; serve as a point of contact for Employee Benefits financial processes.