Electronic Payments Specialist
About The Position
As an Electronic Payments Specialist, you will be responsible for providing operational support in our combined ACH/RDC department. You will support Team Leads and Department Management as directed to provide general and technical support to internal customers. In the Electronic Payments Specialist role, you will handle ACH returns and ACH exceptions as well as perform research on transactions, client setup and maintenance, and participate in projects. The department works weekends and holidays, with some flexibility. Hours will be 7 AM-4 PM. You will conduct analysis of ACH transactions, use various reports to verify transactions, track trends, and monitor usage. You will obtain and document approvals (via email) when necessary. Ensure that ACH batches/transactions are processed accurately and in accordance with bank policy and procedure, while adhering to inflexible deadlines. Assist Team Leads and Supervisors as directed. Provide general and technical support to internal customers with respect to electronic banking products. Handle customer inquiries related to ACH products and services, answer questions of a general nature, and escalate issues to a Lead or Supervisor when necessary. Perform maintenance of client setup quickly and accurately as well as add, modify, or delete client setups in various systems.
Requirements
- 1+ years of related experience.
- High school diploma required.
- Entry level knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Entry level knowledge and experience working with NACHA Operating Rules.
- Entry level speaking and writing communications skills.
Responsibilities
- Provide operational support in the ACH/RDC department.
- Support Team Leads and Department Management with general and technical support to internal customers.
- Handle ACH returns and ACH exceptions.
- Perform research on transactions.
- Perform client setup and maintenance.
- Participate in projects.
- Conduct analysis of ACH transactions.
- Use various reports to verify transactions, track trends, and monitor usage.
- Obtain and document approvals (via email) when necessary.
- Ensure ACH batches/transactions are processed accurately and in accordance with bank policy and procedure, adhering to inflexible deadlines.
- Assist Team Leads and Supervisors as directed.
- Provide general and technical support to internal customers with respect to electronic banking products.
- Handle customer inquiries related to ACH products and services.
- Answer questions of a general nature.
- Escalate issues to a Lead or Supervisor when necessary.
- Perform maintenance of client setup quickly and accurately.
- Add, modify, or delete client setups in various systems.
Benefits
- Competitive salaries
- An ownership stake in the company
- Medical and dental insurance
- Time off
- A great 401k matching program
- Tuition assistance program
- An employee volunteer program
- A wellness program
- Opportunity to bolster business knowledge
- Learning the ins and outs of how successful companies operate and manage their finances
- Invaluable hands-on experience to help grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
