Payments Solution Engineer

Illumia, LLC • Alpharetta, GA

54d • Remote

About The Position

The Solution Engineer – Integrated Payments leads end-to-end presales engagements, acting as a trusted technical and strategic advisor for clients in higher education, corporate and other institutional markets. This role independently manages complex discovery sessions; crafts tailored solution proposals and builds credibility with client stakeholders through deep Integrated Payments domain expertise and polished product demonstrations.
Working closely with sales, product, and implementation teams, the SE bridges technical capabilities and business outcomes — translating complex software functionality into compelling value propositions that resonate with both operational staff and executive decision-makers.

Requirements

• 3+ years of experience managing, implementing, and/or supporting Integrated Payment software/hardware with demonstrated progression in client-facing or presales roles.
• Understanding of enterprise system deployment environments and integrations to include authentication services, restful APIs, event messaging and network topography.
• Advanced knowledge of Integrated Payments System software applications with strong ability to configure, troubleshoot, and tailor solutions to complex customer requirements.
• Proven ability to lead discovery sessions, uncover underlying business challenges, and design customized solution recommendations.
• Strong communication and presentation skills, with demonstrated ability to translate technical detail into compelling client narratives for diverse audiences.
• Ability to manage cross-functional collaboration independently, driving alignment across sales, product, and technical teams.

Nice To Haves

• 3+ years of experience using Illumia Integrated Payments software and hardware.
• Certification with other 3rd party Integrated Payments products such as TouchNet, Flywire, Nelnet, or other similar solutions.
• Previous experience working in the Higher Education market in a technical aspect.
• Comprehension of software architecture with a deep understanding of enterprise software applications such as ODBC databases, Microsoft Azure, Mobile platforms, and SaaS products.
• A strong understanding of the technical infrastructure, deployment methodologies and cloud, SaaS, enterprise architecture for academic financial platforms, including student financials and general ledger.
• Track record of developing technical content or sales collateral that supports solution positioning.

Responsibilities

• Lead end-to-end presales engagements including discovery sessions, solution workshops, and tailored product demonstrations, independently managing client expectations throughout.
• Proactively identify underlying business and operational challenges during client consultations and translate them into customized Integrated Payments software solutions.
• Craft compelling value propositions that connect technical capabilities to client-specific outcomes, adapting messaging for both technical users and business decision-makers.
• Anticipate and address client objections proactively during sales engagements, guiding clients toward optimal solution configurations.
• Collaborate with sales, product, and implementation teams to develop complex, customized proposals that align with client goals and operational context.
• Actively research competitive landscapes and client trends, integrating insights into solution recommendations and providing feedback to product teams on features that enhance competitive differentiation.
• Collaborate with other Solution Engineers, sharing best practices and supporting team development.
• Complete technical documents including scope creation, health checks, and RFP responses, independently managing scope and quality.

Benefits

• Flexible time off
• paid holidays
• volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed