Payment Services Clerk I (TP)

City of Wilson • Wilson, NC

10d

About The Position

The Payment Services Clerk I performs clerical duties related to collecting fees for City services. The position collects utility and other payments and supports accurate, efficient payment processing. The work involves related clerical tasks, and interactions with uncooperative customers may add complexity. The role is guided by department standard operating procedures, North Carolina General Statutes, the Customer Service Policy Manual, and applicable city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation.

Requirements

• Ability to read, write, and perform mathematical calculations at a level commonly associated with completion of high school or equivalent.
• Sufficient relevant experience to understand the basic principles of the duties, usually gained through an apprenticeship or internship or one to two years in a similar position.
• Ability to be bonded.
• Knowledge of modern office principles and practices.
• Knowledge of department and city policies and procedures, and federal, state, and local laws and regulations.
• Knowledge of generally accepted accounting principles.
• Skill in operating computers and other standard office equipment.
• Skill in planning, organization, and decision making.
• Skill in oral and written communication.

Responsibilities

• Collect payments for utilities, parking tickets, Greenlight, and accounts receivable.
• Reconcile daily receipts and locate and correct errors.
• Answer telephone inquiries and accept credit card payments.
• Assist with cancellation of service for non-payment.
• Assist with processing returned checks.
• Create batches for the remittance system and correct errors.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED