Payment Services Supervisor

ICCU•Chubbuck, ID

About The Position

The Payment Services Supervisor coaches the team to meet department and Credit Union goals, manages and completes special projects, and ensures member satisfaction through courteous, accurate, and efficient service. The role oversees ICCU’s payment services, including daily processing, transaction posting, balancing, and compliance with applicable regulations. It also develops efficient processes, manages team performance and resources, supports payment-related projects, and assists with vendor management. The supervisor is expected to maintain a positive team environment, uphold the Credit Union’s service standards, and work cooperatively with members and staff. Employment requires eligibility for membership at ICCU and compliance with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

Bachelor’s degree and 1–3 years of managerial or financial experience preferred.
Ability to work with other Operations managers to reach department goals.
Excellent communication and interpersonal skills.
Ability to maintain the confidentiality of Credit Union and member records.
Demonstrated cooperative and positive attitude toward members and Credit Union staff.
Professional standards in appearance, attendance, and the quality and quantity of work performed.
Must be eligible for membership at ICCU to obtain employment.
Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.
Ability to perform manual-dexterity tasks such as processing paperwork, typing, filing, and handling cash.
Ability to sit or stand for prolonged periods as required by job duties.
Ability to occasionally lift and move items weighing up to 20–40 pounds.
Ability to perform frequent repetitive motions involving wrists, hands, and fingers.
Ability to reach and operate keyboards and standard office equipment.
Ability to operate basic office machines and technology.

Nice To Haves

Bachelor’s degree.
1–3 years of managerial or financial experience.

Responsibilities

Manage daily Payment Services functions, including payment processing, transaction posting, and balancing, while ensuring regulatory compliance.
Oversee servicing for ACH processing, check processing, wire transfers, external payments, and account funding services.
Maintain working knowledge of payment systems, network rules, NACHA Operating Rules, Regulation E, UCC requirements, and other applicable payment regulations.
Analyze business needs and develop efficient processes and procedures to support continued growth.
Coach and measure team effectiveness, and project resource needs to meet department and Credit Union goals and objectives.
Hire, train, and coach team members; complete annual performance appraisals and team member Strength Development Plans.
Lead or participate in projects involving system enhancements, automation, servicing initiatives, regulatory changes, and process improvements.
Ensure courteous, accurate, and efficient service, and continuously improve service levels for members and team members.
Assist with vendor management related to payment servicing functions.
Perform additional duties and responsibilities as assigned.
Manage the Payment Services team while maintaining a positive environment and holding the team accountable to the Credit Union’s service standard.
Maintain confidentiality of Credit Union and member records and comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.