Representative, Payment Services

The J.M. Smucker Co.•Orrville, OH

9d•Hybrid

About The Position

The Representative, Payment Services supports end-to-end Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing. The role serves as a primary point of contact for internal partners and external suppliers, researching and resolving payment and payables inquiries while delivering a high standard of customer service. The Representative processes invoices daily in third-party systems, routes invoices for approval, supports timely payment processing, and proactively works with internal teams and suppliers to resolve invoice issues. The position also supports payment compliance activities, maintains accurate documentation and issue tracking for audits and reporting, responds to vendor inquiries about payment status, and develops a strong understanding of the purchase-to-pay process. The role is based in Orrville, Ohio, with a hybrid arrangement requiring 30% in-office presence.

Requirements

High school diploma.
Strong computer skills and working knowledge of MS Suite and Oracle ERP solution.
Strong interpersonal, verbal, and written communication skills.
Commitment to delivering exceptional customer service.
Strong attention to detail and a high degree of accuracy.
Ability to prioritize and adjust to changing deadlines.

Responsibilities

Support end-to-end Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing.
Serve as a primary contact for internal partners and suppliers, researching and resolving payables and payment inquiries.
Support payment compliance activities, including positive pay, fraud prevention, duplicate payment review, and adherence to payment terms and policies.
Maintain accurate documentation and tracking of payment issues to support audits, reporting, and continuous improvement.
Stay current on departmental initiatives, policy updates, and system changes.
Process invoices daily in third-party systems with a high degree of accuracy.
Route invoices for approval and ensure timely payment processing.
Partner with internal teams and suppliers to proactively resolve invoice issues.
Follow up promptly on requests to ensure on-time payments, maximize discounts, and prevent late fees.
Respond to vendor inquiries regarding payment status.
Build a strong understanding of the purchase-to-pay process at both a high level and transactional level.