Representative, Payment Services

J.M. Smucker Co • Orrville, OH

11h • Hybrid

About The Position

The Representative, Payment Services supports the end-to-end payment process by ensuring invoices are processed accurately and on time. The role involves managing invoice data, monitoring workflows, contributing to process improvements, and assisting with system enhancements. It offers experience in accounts payable and purchase-to-pay operations.

The position is based in Orrville, Ohio, with a hybrid work arrangement and an expectation to work in the office 35% of the time.

Requirements

• High school diploma or GED.
• Strong computer skills, including working knowledge of Microsoft Excel.
• Strong written and verbal communication, organizational, and interpersonal skills.
• Commitment to delivering exceptional customer service.
• Ability to prioritize and manage workload amid changing deadlines.
• Ability to work effectively in a team-oriented environment.
• Desire to develop a broad understanding of the purchase-to-pay process and detailed transactional knowledge.

Nice To Haves

• Experience using Oracle ERP and/or related cloud solutions.
• Experience using OCR (optical character recognition).

Responsibilities

• Process invoices daily in third-party operating systems, accurately capturing vendor details, invoice numbers, dates, payment terms, tax treatment, and coding.
• Monitor invoice workflow queues to meet productivity and accuracy standards.
• Apply a basic understanding of invoice and purchase order (PO) structure.
• Contribute to continuous improvement of processes, systems, and ways of working.
• Assist with testing or implementing system enhancements related to invoice processing and automation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED