Payment Representative III

Scholastic • Jefferson City, MO

2d • Onsite

About The Position

This position plays a key role in making sure Accounts Receivable is following the PCI guidelines working in a secured environment. All of the work is time sensitive and will need to be completed in a timely manner to meet department service level requirements.

Requirements

• Ability to learn new skills quickly and retain information learned.
• Confidentiality required.
• Excellent written and oral communication skills with the ability to express thoughts clearly, know how to listen, and contribute in a team environment.
• Excellent problem solving abilities.
• Must be able to multi task and utilize multiple systems at a time.
• Must be willing to make decisions and use judgment in resolving customer problems.
• Work independently with high degree of accuracy and attention to detail.
• Abide by strict Payment Card Industry (PCI) Compliance and Security Guidelines.
• Outlook, Excel and Word experience required.
• Must pass back ground check.
• Customer Service experience required.
• Experience with Oracle and AS400 Required.

Nice To Haves

• Above average attendance preferred.
• Computer skills, including website navigation and usage preferred.
• Previous business phone etiquette is preferred.
• Demandware/Salesforce Experience Preferred.

Responsibilities

• Generating tokens for all credit card orders received through email, fax and white mail.
• Redacting credit card numbers.
• Assisting in processing credit card exception reporting.
• Researching credit card orders through Oracle, the AS400 and other Web Based programs.
• Taking incoming calls assisting customers with credit card orders.
• Making out bound clarification calls.
• Handling internal transfer calls from other customer service agents and from the St Charles Inside sales office.
• Providing feedback to the NSO management team.
• Performing other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed