Payment Representative III

Scholastic Book Fairs • Jefferson City, MO

1d • Onsite

About The Position

This position plays a key role in making sure Accounts Receivable is following the PCI guidelines working in a secured environment. All of the work is time sensitive and will need to be completed in a timely manner to meet department service level requirements.

Requirements

• Abide by strict Payment Card Industry (PCI) Compliance and Security Guidelines.
• Outlook, Excel and Word experience required.
• Must pass back ground check.
• Customer Service experience required.
• Experience with Oracle and AS400 Required.

Nice To Haves

• Computer skills, including website navigation and usage preferred.
• Previous business phone etiquette is preferred.
• Demandware/Salesforce Experience Preferred.

Responsibilities

• Generating tokens for all credit card orders received through email, fax and white mail.
• Redacting credit card numbers.
• Assisting in processing credit card exception reporting.
• Researching credit card orders through Oracle, the AS400 and other Web Based programs.
• Taking incoming calls assisting customers with credit card orders as well as making out bound clarification calls.
• Handling internal transfer calls from other customer service agents as well as from the St Charles Inside sales office.
• Providing feedback to the NSO management team and performing other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed