Representative, Payment Services
About The Position
The Representative, Payment Services is a member of the Payment Services team, supporting payment processing, vendor support, and reporting. The role serves as a trusted point of contact for employees and external vendors, resolving issues and providing customer service. The position is based in Orrville, Ohio, with a hybrid arrangement requiring 30% of work time in the office. The role supports end-to-end payables and payment services operations, including invoice processing and payments across ACH, check, wire, virtual card, and supply chain financing. It also supports payment compliance, maintains documentation and tracking for audits and reporting, and processes invoices through third-party systems. The representative partners with internal teams and suppliers to resolve invoice issues and help ensure timely payments.
Requirements
- High school diploma.
- Strong computer skills and working knowledge of the MS Suite and Oracle ERP solution.
- Strong interpersonal, verbal, and written communication skills.
- Commitment to delivering exceptional customer service.
- Strong attention to detail and a high degree of accuracy.
- Ability to prioritize and adjust to changing deadlines.
Responsibilities
- Support end-to-end Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing.
- Serve as a primary contact for internal partners and suppliers, researching and resolving payables and payment inquiries.
- Support payment compliance activities, including positive pay, fraud prevention, duplicate payment review, and adherence to payment terms and policies.
- Maintain accurate documentation and tracking of payment issues to support audits, reporting, and continuous improvement.
- Stay current on departmental initiatives, policy updates, and system changes.
- Process invoices daily in third-party systems with a high degree of accuracy.
- Route invoices for approval and ensure timely payment processing.
- Partner with internal teams and suppliers to proactively resolve invoice issues.
- Follow up promptly on requests to ensure on-time payments, maximize discounts, and prevent late fees.
- Respond to vendor inquiries regarding payment status.
- Build a strong understanding of the purchase-to-pay process at both a high level and transactional level.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
