Payment Processor - New York

Business Processing Solutions•Horseheads, NY

1d•Onsite

About The Position

Duncan Solutions, LLC is a full-service transportation management company providing parking and tolling management solutions to municipal and commercial clients. The onsite Payment Processor role in Horseheads, New York, is responsible for accurately generating, processing, and recording payments in accordance with client requirements and federal regulations. The position handles transactions securely and efficiently, with careful attention to detail. The role processes payments, permits, citations, mail, and related records; reconciles transactions and deposits; investigates discrepancies; and supports procedural and system updates. The employee must be legally authorized to work in the United States without current or future visa sponsorship.

Requirements

High school diploma or GED from an accredited institution.
0–12 months of experience in collections, a clerical or administrative environment, or equivalent.
Basic knowledge of Microsoft Office, including Word, Excel, and Outlook.
Strong calculator and math skills.
Highly organized, detail-oriented, and process-driven.
Legally authorized to work in the United States without current or future sponsorship requirements.
Must have an operating vehicle and valid driving privileges for daily mail retrieval.

Responsibilities

Access the safe using dual controls, retrieve payments and documents, and prepare items for daily processing.
Process manual, cash, check, and other mail-in payments in the appropriate system of record.
Post returned checks, such as NSF or account-closed checks, and update the system of record.
Process payment requests and refunds submitted by business partners and clients.
Process permits, maintain a log of work processed, and research and respond to permit inquiries.
Manage physical permit inventory and escalate system issues that impede this work.
Perform manual data entry according to client requirements and maintain statistical data.
Secure payments and documents in locked storage in accordance with departmental controls.
Scan handwritten citations and reconcile citations received, sent to vendors, returned by vendors, and imported into the system of record.
Research discrepancies and document findings.
Retrieve mail from the post office; sort, open, batch, log, and distribute incoming mail according to reference documents.
Reconcile payments received to posting and deposit files daily, investigate discrepancies, and complete necessary research.
Scan and log payments, citations, and correspondence received.
Support procedural updates, system updates or conversions, and internal training initiatives.
Complete special assignments as directed by management.
Archive mail according to internal and contractual requirements.
Process deposits through image cash letter (ICL), remote deposit capture (RDC), mail-in processing, or directly at the local bank as required by the business process, ensuring amounts and details are accurately captured.
Reconcile other types of processed work, including handwritten citations scanned, sent to vendors, returned, and imported into the system of record.
Perform the indexing step required for each client and process.