Payment Processor

University of Southern California•Los Angeles, CA

About The Position

USC Transportation is seeking a Payment Processor to support its transportation services and provide customer service to students, faculty, staff, visitors, and the public. The role ensures University regulations are followed, handles payments and account inquiries, resolves customer issues, and supports parking operations and motorist services. The Payment Processor is expected to maintain a friendly, professional demeanor and communicate University policies effectively. The position also supports administrative and financial processes, including deposit preparation, account adjustments, reporting, and compliance with University, departmental, and Federal requirements. Operational duties include reporting parking-lot or structure maintenance and safety issues, coordinating vehicle impounds, assisting motorists, and providing parking and campus directions.

Requirements

High school diploma or equivalent; combined experience and education may substitute for the minimum education requirement.
Six to twelve months of experience.
Knowledge of applicable Federal, state, local, and University laws and policies.
Demonstrated customer service skills.
Ability to handle and balance cash and process, or learn to process, credit card payments and transactions.
Strong math skills.
Strong data-entry skills and the ability to accurately process high volumes of transactions.
Basic accounting knowledge.
Ability to communicate effectively in English.
Professional presentation appropriate to a higher education environment.
Valid California driver's license; participation in the DMV Pull Notice System and provision of a DMV record are required as a final condition of employment.
Strong commitment to USC's Unifying Values, demonstrated through ideas, words, and actions.
Proficiency in Word and Excel.

Nice To Haves

One year of customer service experience in a fast-paced transportation environment.
Ability to oversee student, temporary, and/or resource workers.
Cash-handling experience in a similar environment.
Ability to collect and analyze data.

Responsibilities

Accept, document, and provide requested receipts for payments made in person, by phone, online, or through the mail.
Verify signatures on documents, transactions, and other paperwork, and examine currency for counterfeiting.
Monitor assigned accounts and respond to inquiries about charges, balances, due dates, and late fees.
Research payment posting issues, including misapplied, missing, or duplicate payments; process corrections or adjustments and generate deferments when necessary.
Manage customer accounts and resolve customer issues, complaints, and problems promptly; escalate complex issues to a manager as needed.
Prepare bank deposits, verify accuracy, reconcile errors, and create financial reports as requested.
Ensure compliance with University and department policies and procedures and Federal guidelines for refunds, loan checks, and other monetary transactions involving student accounts.
Advise management of policy or procedure inconsistencies and recommend modifications.
Report parking-lot and structure maintenance issues, safety concerns, and suspicious behavior; communicate with dispatch about location, status, and service calls; identify illegally parked vehicles and submit Facilities Services work orders as needed.
Coordinate approved impounds of vehicles with three or more outstanding violations and enter information into T2 Flex Systems.
Assist with motorist services, including directing people to parking and campus buildings or departments, explaining parking regulations and availability, and jump-starting vehicles.
Perform other related duties as assigned or requested.