Payment Processor/Poster

Omega Healthcare Solutions • Boca Raton, FL

2d • $21 - $23 • Remote

About The Position

The Payment Processor/Poster reviews and reconciles electronic remittance advice (ERA) files, paper checks, credit card transactions, and other payments, then accurately posts them to patient accounts using billing software or databases. The role identifies and resolves payment discrepancies, works with insurance companies, patients, and third-party payers on payment inquiries or disputes, and processes credit balances and refunds under company policies. It maintains complete records and documentation for payment transactions, credits, and refunds, stays current on reimbursement practices and related regulations, and provides responsive customer service. The employee follows company policies and procedures, including HIPAA and compliance requirements, and performs other duties as directed.

This is a full-time, remote home-office position. Work is generally Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional long hours and weekend work may be required. Travel is minimal, up to 5%.

Requirements

• At least 1–2 years of experience or knowledge of payment posting procedures, insurance claim processing, and billing practices.
• Familiarity with payment methods including ERA, checks, credit cards, and online payment systems.
• Proficiency with billing software and Microsoft Office Suite.
• High school diploma or equivalent.
• Experience in a customer service or call center role, preferably in healthcare.
• Strong attention to detail and accuracy in data entry and record keeping.
• Ability to prioritize and multitask in a fast-paced, changing environment and meet deadlines.
• Problem-solving and critical-thinking skills.
• Excellent verbal communication and active listening skills for interacting with insurance companies, patients, and colleagues.
• Ability to operate a personal computer and use a variety of software applications.
• Ability to work across work types and specialties.
• Ability to safeguard corporate and client assets and follow security policies and procedures.

Nice To Haves

• Additional education in healthcare administration or a related field.
• Knowledge of JCAHO, coding compliance, and HIPAA HITECH standards affecting medical records, reimbursement, and accreditation.

Responsibilities

• Review and reconcile ERA files, paper checks, credit card transactions, and other forms of payment.
• Accurately post payments to patient accounts using billing software or a database.
• Identify and resolve payment posting discrepancies while ensuring accuracy and regulatory compliance.
• Work with insurance companies, patients, and third-party payers to resolve payment inquiries or disputes.
• Identify overpayments and initiate refunds according to company policies and procedures.
• Maintain accurate records and required documentation for payment transactions, credits, and refunds.
• Stay current on industry trends, regulations, and reimbursement practices relevant to payments, credits, and refunds.
• Respond promptly and provide customer service for inquiries or requests related to payments, credits, or refunds.
• Follow company policies and procedures, including those related to HIPAA, compliance, and security.
• Perform other duties as directed or assigned.

Benefits

• Health coverage
• Dental coverage
• Vision coverage
• Voluntary insurance options
• 401(k) plan with employer match
• Professional development opportunities
• Paid time off
• Holiday pay
• Eligible employees may participate in bonus programs, commissions, or other variable incentive plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED