Payment Processor - New York

Business Processing Solutions • Village of Horseheads, NY

1d • Onsite

About The Position

Duncan Solutions, LLC is a transportation management company that provides parking and tolling management solutions and related services to municipal and commercial clients. The Payment Processor accurately generates, processes, and records payments in accordance with client requirements and federal regulations, handling transactions securely, efficiently, and with attention to detail. The position is onsite at 315 Daniel Zenker Drive, Horseheads, NY 14845, and is scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m. EST. Some weekends may be required, and shift hours may change according to business needs. The role pays $17.00 per hour, depending on experience, skills, and location. Candidates must be authorized to work in the United States without current or future visa sponsorship. A vehicle and valid driving privileges are required for daily mail retrieval.

Requirements

• High school diploma or GED from an accredited institution.
• 0–12 months of experience in collections, a clerical or administrative environment, or equivalent.
• Basic knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Strong calculator and math skills.
• Highly organized, detail-oriented, and process-driven.
• Operating vehicle and valid driving privileges for daily mail retrieval.
• Must be legally authorized to work in the United States without current or future visa sponsorship.
• Ability to occasionally lift and/or move up to 50 pounds.
• Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to regularly stand; reach with hands and arms; use hands to finger, handle, or feel objects, tools, or controls; talk, hear, and walk; and occasionally stoop, kneel, crouch, or crawl.

Responsibilities

• Access the safe using dual controls, retrieve payments and documents, and prepare items for daily processing.
• Process manual, cash, check, and other mail-in payments in the appropriate system of record.
• Post returned checks, such as NSF or account-closed checks, and update the system of record.
• Process payment requests and refunds submitted by business partners and clients.
• Process permits, maintain a work log, research and respond to permit inquiries, manage physical permit inventory, and escalate system issues that impede the work.
• Perform manual data entry according to client requirements and maintain statistical data.
• Secure payments and documents in locked storage in accordance with departmental controls.
• Scan handwritten citations; reconcile citations received, sent to vendors, returned by vendors, and imported into the system of record; research discrepancies and document findings.
• Retrieve mail from the post office; sort, open, batch, log, and distribute incoming mail according to reference documents.
• Reconcile payments received against posting and deposit files daily, investigate discrepancies, and complete required research.
• Scan and log payments, citations, and correspondence received.
• Support procedural and system updates, conversions, and internal training initiatives.
• Complete special assignments as directed by management.
• Archive mail according to internal and contractual requirements.
• Process deposits via image cash letter (ICL), remote deposit capture (RDC), mail-in deposit, or directly at the local bank as required, ensuring amounts and details are accurately captured in logs, systems, and deposits.
• Reconcile other work processed, including handwritten citations scanned, sent to vendors, returned by vendors, and imported into the system of record.
• Perform indexing for each client as required.

Benefits

• Medical, dental, and vision insurance.
• Healthcare and dependent flexible spending accounts (FSA).
• Health savings account (HSA) with employer contribution.
• Company-paid life and AD&D insurance.
• Company-paid short- and long-term disability.
• Employee Assistance Program (EAP).
• 401(k) with employer match, including Traditional, Roth, and Safe Harbor options.
• Paid time off and PTO accrual.
• 10 company holidays.
• Sick time accrual.
• Parental leave.
• Jury duty leave.
• Military leave.
• Bereavement leave.
• Voluntary life and AD&D insurance for employees, spouses, and children.
• Critical illness insurance.
• Accident insurance.
• Dependent care flexible spending account (DCFSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED