Payment Processing Specialist II

Busey Bank • Leawood, KS

3d

About The Position

The Payment Processing Specialist II supports daily processing, maintenance, and operations for commercial deposit and cash management services, focusing on enterprise payment activities, including ACH, Zelle®, and FedNow®. The role ensures accurate and timely processing of payment files, originations, returns, and disputes while maintaining compliance with internal standards and external regulations. Responsibilities span real-time and batch payment processing, reconciliation, exception handling, and day-to-day support of the Enterprise Payments team.

The Specialist independently performs core payment operations and serves as a resource to peers by providing training, support, and guidance. The role may also lead small process improvements or act as a point person during shifts. It requires advanced knowledge of payment risk monitoring, dispute management, NACHA compliance, and payment regulatory frameworks, and supports the manager or supervisor with special assignments and system or process enhancements.

Requirements

• At least two years of related work experience; experience in banking operations, treasury management services, or enterprise payment processing is specified.
• Strong understanding of ACH payment processing rules and NACHA Operating Rules.
• Familiarity with real-time payment platforms such as Zelle® and FedNow® and their operational workflows.
• Knowledge of payment risk monitoring, dispute management procedures, and fraud prevention controls.
• Ability to interpret and apply payment system regulations and compliance standards.
• Strong oral and written communication skills and ability to interact professionally across business units and with external partners.
• High attention to detail and accuracy, with the ability to maintain focus over extended periods.
• Ability to multitask, prioritize, and work independently in a fast-paced, high-volume environment.
• Strong analytical and critical-thinking skills, including the ability to identify problems, evaluate options, and implement solutions independently.
• Flexibility to adapt to change, evolving technology, and new payment processing platforms.
• Initiative to recommend process improvements and new approaches within established operational guidelines.
• Strong background working with a variety of PC operating systems and antivirus software.
• Knowledge of Microsoft Office, Excel, Access, and Adobe Acrobat.

Nice To Haves

• College degree preferred; equivalent work experience may be accepted in lieu of a degree.
• Previous banking experience preferred.
• Prior experience with payment processing platforms, secure file transmissions, and payment risk management tools preferred.

Responsibilities

• Complete quality reviews for setup and maintenance activities related to commercial deposit accounts and enterprise payment services.
• Review ACH processing, including monitoring for NACHA violations, managing ACH return ratios, and enforcing ACH limit controls.
• Process and maintain enterprise real-time payment transactions through services such as Zelle® and FedNow®, ensuring accurate and timely file execution and exception management.
• Monitor for potential risk or fraudulent activity using enterprise fraud detection systems, reports, and tools.
• Manage payment-related disputes and exceptions in accordance with regulatory timeframes and guidelines.
• Maintain accurate records and documentation for enterprise payment activities in accordance with bank policies and regulatory requirements.
• Support regulatory and compliance initiatives related to ACH, FedNow®, Zelle®, and other enterprise payment platforms.
• Participate in periodic quality audits, operational reviews, and testing activities.
• Maintain knowledge of enterprise payment systems, industry standards, and operational procedures to support continuous improvement.
• Independently perform core payment operations responsibilities.
• Provide peers with training, support, and guidance as needed.
• Lead small process improvements or act as a point person during shifts as needed.
• Support the manager or supervisor on special assignments and system or process enhancement initiatives.

Benefits

• 401(k) match
• Profit sharing
• Employee stock purchase plan
• Paid time off
• Medical, dental, and vision coverage
• Company-paid life insurance and long-term disability
• Supplemental voluntary life insurance
• Short-term and long-term disability
• Wellness incentives
• Employee assistance program
• Pre-tax health savings accounts and flexible spending accounts for eligible associates
• The role may be eligible for performance-based bonus or incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed