Product Manager - Payment Processing

Eigen Development • Tampa, FL

22h

About The Position

Shift4 is expanding globally and hiring a key Payment Processing Product Manager, Lead – North America. This role owns the product strategy and delivery for the core transaction processing domain in North America, spanning Clearing, Settlement, and Exceptions/Dispute Management. This role is central to the company's move away from legacy, homegrown processing infrastructure toward a modern, modular processing platform. It requires close, ongoing engagement with the third-party processors and networks the business relies on today as that transition unfolds. Reporting into the Global Payment Delivery leadership, this individual translates architectural direction into a concrete, sequenced product roadmap, working across engineering, operations, finance, and external processing partners to ensure the platform is reliable, compliant, and positioned for eventual platform independence.

Requirements

• 7+ years of experience in a product management role within payments processing, acquiring or a related financial technology domain.
• Working knowledge of transaction lifecycle mechanics, specifically clearing, settlement, and dispute/exception processes across card networks.
• Experience managing relationships with external processing or network partners, including roadmap negotiation and issue escalation.
• Demonstrated ability to translate architectural or technical direction into an executable, sequenced product roadmap.
• Strong cross-functional collaboration skills, with experience working alongside Finance, Risk, Operations, and Engineering.
• Comfort working with structured data and system interfaces; ability to read and reason about data models and integration points.
• Strong written and verbal communication skills, with experience presenting roadmap and status updates to senior stakeholders.
• Analytical, detail-oriented, and comfortable operating in an environment of active architectural change and platform migration.

Responsibilities

• Own the product roadmap for Clearing, Settlement, and Exceptions/Dispute Management within the North America processing stack, ensuring alignment with the broader global processing architecture and platform-independence strategy.
• Serve as the primary product point of contact with existing third-party processing and network partners, managing day-to-day requirements, escalations, and roadmap dependencies while planning for eventual consolidation onto the target processing platform.
• Translate high-level architectural direction (e.g., separating switching/auth, clearing, and settlement into modular, replaceable components) into detailed product requirements, phased migration plans, and measurable delivery milestones.
• Partner with Engineering to scope build-vs-buy decisions for processing capabilities not fully covered by external platform partners (e.g., residuals, billing nuances, reconciliation, reporting), and own the resulting internal product backlog.
• Work closely with Finance, Risk, Operations, and Compliance to ensure clearing, settlement, and exception-handling flows meet regulatory, funding, and reconciliation requirements across card networks and payment types.
• Define and track success metrics for processing reliability, settlement accuracy, exception resolution time, and partner performance, and report progress to senior product and executive stakeholders.
• Document and maintain the logical data model and interface contracts between the processing domain and adjacent systems (onboarding/merchant data, gateway, billing), ensuring consistency in naming conventions and identifiers as legacy systems are decomposed.
• Support internal and external certification efforts (e.g., network/scheme certifications) tied to new clearing and settlement capabilities.
• Act as a bridge between regional (North America) needs and the global Payment Architecture function, surfacing local requirements for peer review and ensuring North America is represented in global processing standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed