Payment Processing Specialist
About The Position
The Payment Processing Specialist processes and posts correspondence and transactions received by mail, including deposits, withdrawals, transfers, and account closures, as well as transactions through applicable FISERV digital processing channels such as ATM, Merchant, and Mobile. The role performs account inquiries on deposits, loans, and mortgages through various Fiserv subsystems. The position analyzes deposits for suspicious activity and check negotiability, determines check funds availability, processes commercial lockbox items and associated customer reporting and billing files, and investigates and documents suspicious activity with Enterprise Fraud and other bank teammates. It also redirects misdirected mail and responds to inquiries and requests from branches, departments, and customers relating to Payment Processing Services.
Requirements
- Demonstrated ability to provide excellent internal and external customer service.
- Ability to keep sensitive customer and bank information confidential and secure.
- Excellent verbal, written, and interpersonal communication skills.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- 10-key typing by touch at 7,000 keystrokes per hour.
- Typing speed of at least 35 words per minute and ability to input data accurately and efficiently.
- Excellent attention to detail and ability to meet critical deadlines.
- Strong organization skills and ability to manage and prioritize tasks.
Responsibilities
- Process and post incoming mail transactions, including deposits, withdrawals, transfers, and account closures, accurately and within expected deadlines.
- Analyze customer deposits for suspicious activity; maintain account status fields, block customer debit cards, and disable Online Banking access as appropriate.
- Complete deposit processing and other departmental tasks by established deadlines and cut-off times.
- Perform inquiries on deposit, loan, and mortgage accounts through vendor subsystems.
- Process lockbox items for commercial customers.
- Prepare commercial customer Excel spreadsheets, email image files, mail customer correspondence, document Lockbox statistics, and complete Lockbox billing files.
- Analyze checks received through USPS mail, ATM, Merchant, and Mobile channels to ensure negotiability requirements are met and determine funds availability.
- Investigate, document, and address suspicious activity with Enterprise Fraud and other bank teammates.
- Redirect mail received from PO BOX 2300 to the appropriate department.
- Respond to branch, department, and customer inquiries and requests related to Payment Processing Services.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
