Specialist, Client Processing II

BNY Mellon • Pittsburgh, PA

7h • $52,000 - $65,000 • Onsite

About The Position

BNY is seeking a Specialist, Client Processing II to support operational activities within Banking Transaction Services (BTS) Operations, part of BNY A.M.P. Banking Transaction Services enables institutional clients to offer their customers a branded banking experience supported by BNY’s infrastructure, including debit cards, check writing, ACH receiving, online bill pay, customer service support, and fraud monitoring. The role supports day-to-day processing and operational activities across BTS functions, with a focus on accuracy, timeliness, effective controls, and client service. It is suited to a developing professional with foundational experience in banking, operations, payments, reconciliations, and client service delivery. The position is located in Pittsburgh, Pennsylvania, or Lake Mary, Florida.

BNY A.M.P. (Assets, Movements, Platforms) is BNY’s Banking as a Service solution. It enables organizations to embed self-branded banking into their offerings through modular capabilities and APIs, backed by BNY’s safety, compliance, and operations. Capabilities include accounts, ACH and checks, cards and ATMs, bill pay, statements, tax reporting, fraud protection, and white-label portals, with consultative support and a dedicated back-office and product support team.

Requirements

• Bachelor’s degree or an equivalent combination of education and related experience.
• Strong attention to detail and ability to perform tasks accurately in a deadline-driven environment.
• Good analytical and problem-solving skills, including the ability to identify issues and escalate appropriately.
• Strong verbal and written communication skills.
• Ability to work collaboratively across teams and build effective working relationships.
• Strong organizational skills and ability to manage multiple tasks and priorities effectively.
• Ability to learn and apply operational processes, systems, products, and control requirements.
• Demonstrated ability to work with greater independence on routine assignments while contributing to broader team objectives.

Nice To Haves

• 2–5 years of experience in operations, financial services, banking, or a related environment.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Experience in financial services, banking operations, payments, reconciliations, settlement activity, or transaction processing.
• Familiarity with payment types such as ACH, checks, wires, or debit cards.
• Exposure to operational controls, exception management, and issue resolution.
• Experience identifying process improvement opportunities and supporting operational efficiency initiatives.
• Demonstrated ability to work in a team-oriented environment with a client-focused mindset.
• Comfort working across multiple systems, tasks, and stakeholder groups in a fast-paced operational setting.

Responsibilities

• Support daily operational processing and service activities across Banking Transaction Services functions.
• Assist with broker support activities, including account-related processes, reconciliation, billing, and settlement support.
• Perform routine operational tasks according to established procedures, service-level expectations, and control requirements.
• Help investigate and resolve operational exceptions, breaks, and issues in a timely manner, escalating as needed.
• Support payment-related operational processes associated with ACH, checks, wire transfers, and debit cards.
• Partner with internal operations, product, technology, client service, risk, compliance, and finance teams to support effective execution.
• Maintain accurate records, documentation, and process support materials to promote operational consistency and audit readiness.
• Assist in monitoring daily workflows, identifying issues, and contributing to service quality and process efficiency.
• Support reconciliation and control activities to help ensure accurate processing and identify issues.
• Identify manual touchpoints, inefficiencies, or opportunities for stronger controls and participate in process improvement efforts.
• Contribute to team reporting, metrics gathering, and other operational tracking activities.
• Build knowledge of BTS products, operational processes, and the broader BNY A.M.P. operating model.
• Collaborate with team members and stakeholders to support consistent service delivery.

Benefits

• Competitive compensation and benefits.
• Wellbeing programs and flexible global resources and tools.
• Paid leaves, including paid volunteer time; vacation and sick time may be available depending on the position offered.
• 401(k) plan, subject to eligibility and applicable plan terms.
• Company-sponsored medical, dental, vision, and basic life insurance plans for eligible employees and their eligible dependents.
• Eligible employees may receive an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level