Payment Operations Intern

Rainforest

3d • Hybrid

About The Position

Rainforest is hiring one Payment Operations intern for the spring semester. The intern will work with real operational data and customer questions, supporting the Payment Operations (PayOps) team. The role offers practical experience in payments operations at an AI-forward fintech startup, with a dedicated manager who reviews work and provides regular feedback. The intern will receive training on payments and embedded payments, and gain exposure to how a startup’s operations, product, and risk teams work together. At the end of the term, the intern will present their work to the company. There may be an opportunity to return for the July–December semester, based on performance.

The role is part-time, 20 to 40 hours per week, with 2 to 3 core hours overlapping Eastern time. It is remote or hybrid at Rainforest’s Atlanta office in Buckhead. The spring semester runs January 11 through June 2027. Compensation is $25 per hour.

Requirements

• Currently pursuing a business degree or a similar degree.
• Available 20 to 40 hours per week from January 11 through June 2027.
• Comfortable using Excel or Google Sheets.
• A clear, careful writer.
• Curious, coachable, and comfortable asking questions.

Nice To Haves

• Based in Atlanta, with availability to visit the office a couple of days per week.
• Interest in payments, fintech, or operations.
• Experience using AI tools such as ChatGPT or Claude for school or work.

Responsibilities

• Organize and manage operational data used by the support team and AI support agent.
• Find and fix data quality issues and help design processes to prevent them from recurring.
• Build basic reports that help the team understand what is happening in the business.
• Learn customer support fundamentals and draft replies to platform questions under the support lead’s guidance.
• Present work from the semester to the company at the end of the term.

Benefits

• Comprehensive health benefits package.
• Unlimited paid time off.
• Paid parental leave.
• Fun and flexible working environment.
• Ongoing investment in employees and company culture.
• Dedicated manager who reviews work and provides regular feedback.
• Training on payments and embedded payments.
• Exposure to startup operations, product, and risk teams.
• Potential opportunity to return for the July–December semester, based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed