Card & Payment Products Intern

Rockland Trust Company•Rockland, MA

About The Position

The Card, ATM & Payments Product Summer Intern will support initiatives to improve Rockland Trust’s card, ATM, and payment products and customer experiences. Working with product managers, operations teams, technology partners, vendors, and business stakeholders, the intern will contribute to product research and analysis, data reporting, product enhancements, testing, implementation, and strategic projects. The role provides exposure to product management, payments strategy, ATM ownership and channel management, customer experience, financial technology, business analysis, and self-service banking. The intern will also participate in collaborative summer projects with other interns, work on real business opportunities, and develop professional, analytical, communication, teamwork, leadership, and presentation skills. The internship is designed for students interested in banking, payments, fintech, product management, digital banking, customer experience, or business strategy.

Requirements

Be a rising junior or senior pursuing a bachelor's degree in Business Administration, Finance, Marketing, Economics, Information Systems, Business Analytics, Management, or a related field.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Strong organizational and project management skills.
Ability to work independently and collaboratively in a team environment.
Proficiency in Microsoft Office applications, including Excel and PowerPoint.
Interest in banking, payments, ATM services, digital products, and customer experience.
Strong attention to detail and intellectual curiosity.
Ability to manage multiple priorities and deadlines.
Eagerness to learn about financial products, technology, and innovation.

Nice To Haves

Coursework or experience related to product management, business analytics, finance, fintech, or marketing.
Experience with data analysis and reporting.
Interest in emerging payment technologies, ATM channel management, digital banking, and consumer financial services.
Passion for understanding customer needs and improving products.
Familiarity with financial services, retail banking, or self-service banking technologies.

Responsibilities

Research and analyze card, ATM, and payment products, services, and industry trends.
Support product management initiatives intended to improve customer experience and product performance.
Analyze product, customer, transaction, and channel data to identify insights and opportunities.
Assist with reporting, presentations, and business cases for product initiatives.
Participate in product enhancement, testing, and implementation activities.
Gather and document business requirements for product features and process improvements.
Conduct competitive research and market analysis on payment trends, ATM technologies, digital banking, and emerging technologies.
Analyze customer feedback and support customer experience improvement initiatives.
Collaborate with business, technology, operations, compliance, and vendor partners on product-related projects.
Assist with special projects and strategic initiatives related to cards, ATMs, payments, and digital banking.
Support ATM portfolio initiatives, including performance monitoring, customer experience enhancements, vendor relationships, and service improvements.
Analyze ATM usage, transaction trends, servicing metrics, and customer feedback to identify optimization opportunities.
Participate in collaborative summer projects with fellow interns.