Card & Payment Products Intern

Rockland Trust • Rockland, MA

2d

About The Position

The Card, ATM & Payments Product Summer Intern supports Rockland Trust’s debit card, ATM, and payments products and services. Working alongside product, payments, and banking professionals, the intern contributes to product and customer-experience improvements, analyzes customer and business trends, and supports strategic initiatives. The role provides exposure to product management, payments strategy, ATM ownership and channel management, data analysis, financial technology, operations, and self-service banking. Interns also take part in collaborative summer projects addressing real business challenges and work with colleagues across the Bank.

Requirements

• Be a rising junior or senior pursuing a bachelor’s degree in Business Administration, Finance, Marketing, Economics, Information Systems, Business Analytics, Management, or a related field.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Interest in banking, payments, ATM services, digital products, and customer experience.
• Strong attention to detail and intellectual curiosity.
• Ability to manage multiple priorities and deadlines.
• Eagerness to learn about financial products, technology, and innovation.

Nice To Haves

• Coursework or experience related to product management, business analytics, finance, fintech, or marketing.
• Experience with data analysis and reporting.
• Interest in emerging payment technologies, ATM channel management, digital banking, and consumer financial services.
• Passion for understanding customer needs and improving products.
• Familiarity with financial services, retail banking, or self-service banking technologies.

Responsibilities

• Research and analyze card, ATM, and payment products, services, and industry trends.
• Support product management initiatives to improve customer experience and product performance.
• Analyze product, customer, transaction, and channel data to identify insights and opportunities.
• Assist with reporting, presentations, and business cases for product initiatives.
• Participate in product enhancement, testing, and implementation activities.
• Gather and document business requirements for product features and process improvements.
• Conduct competitive research and market analysis on payment trends, ATM technologies, digital banking, and emerging technologies.
• Analyze customer feedback and support customer-experience improvement initiatives.
• Collaborate with business, technology, operations, compliance, and vendor partners on product-related projects.
• Assist with special projects and strategic initiatives related to cards, ATMs, payments, and digital banking.
• Support the Bank’s ATM portfolio through performance monitoring, customer-experience enhancements, vendor relationship support, and service improvements.
• Analyze ATM usage, transaction trends, servicing metrics, and customer feedback to identify optimization opportunities.
• Participate in collaborative summer projects with fellow interns.

Benefits

• Hands-on experience supporting card, ATM, and payments initiatives.
• Exposure to financial services and financial technology.
• Networking opportunities with professionals across Product, Retail Banking, Operations, Technology, and Strategy.
• Professional growth, mentorship, and career-building opportunities.
• Development of analytical, business, communication, teamwork, leadership, and presentation skills.

What This Job Offers

• Career Level: Intern