Payment Operations Assistant Manager

Knoxville TVA Employees Credit Union • Knoxville, TN

8d • $23 - $25

About The Position

The Payment Operations Assistant Manager supports the guidance and management of the Payment Operations Department. The role evaluates processes for accuracy, compliance, productivity, and security; supports reporting, product research and implementation, vendor oversight, staff training, policy development, budgeting, and operational improvements. The position also helps ensure efficient staffing, monitors employee activity and department performance, addresses staff and member questions, and keeps management informed of significant issues. The successful candidate demonstrates dependable, professional, cooperative, and flexible conduct while following Credit Union policies and regulations.

The schedule is Monday through Friday, 8:00 a.m. to 4:45 p.m. Saturday, 8:30 a.m. to 12:30 p.m., is available to staff as needed. Starting pay is $23.00–$25.00 per hour, depending on work experience.

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, locally operated financial institution with 25 locations in East Tennessee and more than 300,000 Members.

Requirements

• High school diploma or GED, with one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Maintain regular and predictable attendance.
• Work cooperatively with others and represent the Credit Union professionally.

Nice To Haves

• ACH or relevant professional industry certification preferred.

Responsibilities

• Evaluate Payment Operations processes for accuracy, compliance, productivity, and adherence to compliance and security measures.
• Ensure daily and monthly reporting is completed and available in the shared drive on time.
• Assist with researching and implementing products and services, and stay current on product and vendor changes.
• Assist with reviewing vendor contracts and amendments and monitor implementation progress for new products and features.
• Periodically evaluate third-party vendors for cost and assist in decisions about future vendor options.
• Test new products and methods to ensure they provide an excellent member experience.
• Assist with training staff and members on products and features.
• Oversee upgrades or changes involving the Federal Reserve and applicable clearing houses.
• Focus on effective and efficient product enhancements.
• Assist in developing, applying, and evaluating Payment Operations policies.
• Assist in establishing and maintaining goals, objectives, benchmarks, accountability, standards, and rewards.
• Demonstrate dependability, quality, and flexibility to help meet department needs and Credit Union goals.
• Assist in guiding and managing the Payment Operations Department, including staff scheduling, performance reviews, employee coaching and relations, and additional training as needed.
• Assist in implementing and monitoring Payment Operations budgets.
• Assist in monitoring staff activity, including transactions, volume, and errors.
• Assist in researching and resolving staff and member questions or problems.
• Keep management informed of significant problems or concerns.
• Work with vendors to ensure products meet Credit Union standards.
• Follow Credit Union policies, procedures, and regulations.
• Represent the Credit Union professionally in appearance, behavior, and performance.
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• Perform other duties as assigned.

Benefits

• Employer-paid health and dental insurance premiums
• Accrual of PTO leave
• Employer-matched 401(k), with a 50% match up to 6% of employee contributions
• Employer-paid group life insurance and long-term disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid holidays and paid training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• Opportunity to serve the local community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED