Payment Operations Assistant Manager

Ktvaecu 2024 • Knoxville, TN

7d

About The Position

The Payment Operations Assistant Manager helps guide and manage the Payment Operations Department, supporting accurate, compliant, secure, and efficient operations. The role evaluates department processes and productivity, supports product and service research and implementation, monitors vendors and budgets, and helps oversee staff scheduling, performance, coaching, and training. The position also supports reporting, policy development, payment-system upgrades, and resolution of staff and member questions and problems. Regular and predictable attendance, cooperation, dependability, flexibility, and professional representation of the Credit Union are expected.

The schedule is Monday through Friday, 8:00 a.m. to 4:45 p.m. Saturday availability from 8:30 a.m. to 12:30 p.m. is required as needed. Starting pay is $23.00–$25.00 per hour, depending on work experience.

Requirements

• High school diploma or GED.
• One to three years of related experience and/or training, or an equivalent combination of education and experience.
• Dependability, commitment to quality, and flexibility to help meet department needs and Credit Union goals.

Nice To Haves

• ACH or relevant professional industry certification.

Responsibilities

• Evaluate Payment Operations processes and productivity for accuracy and compliance, and ensure required compliance and security measures are followed.
• Ensure daily and monthly reports are completed and available on the shared drive in a timely manner.
• Assist with researching and implementing products and services, stay current on product and vendor changes, and monitor implementation progress for new products and features.
• Assist with reviewing vendor contracts and amendments, periodically evaluate third-party vendor costs, and help assess future vendor options.
• Test new products and methods to ensure they support a positive member experience.
• Assist with training staff and members on products and features.
• Oversee upgrades or changes involving the Federal Reserve and applicable clearing houses.
• Focus on effective and efficient product enhancements.
• Assist in developing, applying, and evaluating Payment Operations policies.
• Assist with establishing and maintaining goals, objectives, benchmarks, accountability, standards, and rewards.
• Assist in guiding and managing the Payment Operations Department, including scheduling adequate staff, conducting performance reviews, coaching employees, maintaining efficient employee relations, and arranging additional training as needed.
• Assist with implementing and monitoring Payment Operations budgets.
• Assist with monitoring staff activity, including transactions, volume, and errors.
• Assist with researching and resolving staff and member questions or problems.
• Keep management informed of significant problems or concerns.
• Work with vendors to ensure products meet Credit Union standards.
• Follow Credit Union policies, procedures, and regulations.
• Represent the Credit Union professionally in appearance, behavior, and performance.
• Maintain regular and predictable attendance and work cooperatively with others.
• Perform other duties as assigned.

Benefits

• Employer-paid health insurance premiums
• Employer-paid dental insurance premiums
• Accrual of PTO leave
• Employer-matched 401(k), with a 50% match up to 6% of employee contributions
• Employer-paid group life insurance
• Employer-paid long-term disability benefits
• Potential bonus of up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid holidays
• Paid training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED