Patient Visit Specialist - Hematology Oncology Livonia Campus

Trinity Health•Livonia, MI

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Patient Visit Specialist to support patients and guests at the Cancer Center. The specialist provides support and customer service, personally guides patients who are unfamiliar with the Cancer Center to their destinations, and provides a warm hand-off to staff. The role works directly with providers to coordinate care for each patient. The specialist serves as a point of contact for providers and staff regarding patient scheduling questions and concerns; verifies insurance and obtains authorizations for Cancer Center services; schedules, confirms, and reschedules office and infusion appointments; coordinates port placement with interventional radiology and chemotherapy and direct admissions with providers; collects payments and supports accurate billing; schedules research patients according to research protocols; and maintains patient records and supports day-to-day office operations. The position is full-time on the day shift. Trinity Health IHA Medical Group describes its workplace as supportive and team-oriented and highlights meaningful patient care, career growth, and professional development. The organization states its commitment to dignity, inclusion, compassionate person-centered care, and equal opportunity.

Requirements

High school diploma or GED.
At least 2 years of experience in a medical or physician office or comparable healthcare environment.
No credentials or licensure required.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars.

Responsibilities

Serve as a point of contact for providers and staff with patient scheduling questions or concerns.
Verify insurance and obtain authorizations required for services provided at the Cancer Center.
Schedule, confirm, and reschedule office and infusion appointments.
Coordinate port placement with interventional radiology.
Coordinate chemotherapy and direct admissions with providers.
Collect payments and support accurate billing processes.
Schedule research patients according to research protocols.
Maintain patient records and support day-to-day office operations.
Guide patients who are unfamiliar with the Cancer Center to their destination and provide a warm hand-off to staff.
Work directly with providers to coordinate care for each patient.
Provide customer service and support to Cancer Center patients and guests.