Patient Visit Specialist

Presbyterian Healthcare Services

10d • $17 - $28 • Onsite

About The Position

Presbyterian is seeking a dedicated Patient Visit Specialist to support visit closure activities and coordinate patient care while providing an exceptional patient experience. The role guides patients through the next steps ordered by clinicians and requires advanced scheduling expertise to optimize schedules for accuracy and efficiency. The specialist coordinates specialty and radiologic procedures, recognizes payor requirements, and obtains prior authorizations, certifications, and referrals as needed.

This role is based at Presbyterian Medical Group’s Pan American location in Albuquerque, New Mexico, and works day shifts. It is a non-exempt, full-time position.

Requirements

• High school diploma or equivalent.
• Medical terminology training, or completion of training within six months of hire.
• Pass the EPIC competency for Registration upon completion of the Epic Clerical Training class.
• Strong organizational and multitasking skills.
• Strong communication and organizational skills.
• Ability to multitask, manage appointments, and maintain accurate healthcare records.
• Ability to use an Electronic Medical Record (EMR) for scheduling, documentation, and communication.
• Strong customer service skills, professionalism, and empathy.
• Ability to handle confidential information in accordance with HIPAA.
• Pass an annual competency exam for all areas of responsibility.

Nice To Haves

• Experience in a medical office, hospital, or clinic working with patients and providers.
• Proficiency in prior authorization, certification, and referral processes.

Responsibilities

• Review and follow orders entered into the EHR by clinicians.
• Schedule return visits, laboratory and radiology appointments, STAT and ASAP appointments, and advanced imaging.
• Obtain prior authorizations and referrals in accordance with payor protocols.
• Validate patient MyChart access.
• Print the after-visit summary (AVS) as applicable and double-check it for HIPAA privacy.
• Collect backend patient balances, such as high-deductible amounts.
• Communicate effectively with the ordering clinician when restrictions, including access issues, restrict or prevent scheduling as ordered.
• Make appointment reminder calls and reschedule appointments.
• Instruct patients on the Release of Information process and ensure completed ROI forms are submitted to Health Information Management for incoming or outgoing records.
• Keep the checkout area, waiting area, and walkways clear of unnecessary items and clean and neat.
• Perform other duties as required.
• Attend staff meetings according to department expectations.
• Pass the annual competency exam for all areas of responsibility.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Group term life insurance
• Optional voluntary benefits
• Employee Wellness rewards program, with opportunities to earn gift cards through wellness activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED