Patient Travel Coordinator

Bristol Bay Area Health Corporation•Dillingham, AK

19d

About The Position

The Patient Travel Coordinator I, II facilitates and manages travel arrangements for patients requiring medical services, ensuring a seamless and supportive experience. The role coordinates transportation, lodging, and related logistics while maintaining communication with patients, healthcare providers, and travel vendors. It ensures travel arrangements comply with organizational policies and regulatory requirements, balancing cost-effectiveness with patient comfort and safety. The coordinator addresses potential travel challenges and supports continuity of care by helping patients access necessary medical treatment. The position requires a high school diploma or equivalent and three years of prior experience working in a healthcare environment. Experience in customer service, healthcare coordination, or travel planning is also required. An associate degree or higher is preferred. The role uses computer systems and software, including Microsoft Office Suite, scheduling software, and electronic health records. It reports to the Patient Travel Manager. Relocation incentives are not available.

Requirements

High school diploma or equivalent.
Three years of prior experience working in a healthcare environment.
Experience in customer service, healthcare coordination, or travel planning.
Proficiency with computer systems and software applications, including Microsoft Office Suite.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Excellent verbal and written communication skills.

Nice To Haves

Associate degree or higher; an associate degree in Business, Finance, or a health-related field is preferred.
Experience working with a Third-Party Administrator (TPA), such as Alaska Medicaid, or in the travel industry.
Previous experience in a healthcare environment or patient services role.
Yup’ik-speaking ability.
Familiarity with insurance processes and patient eligibility verification.
Knowledge of medical terminology and healthcare regulations.
Experience using travel booking platforms and vendor management.
Bilingual abilities to support diverse patient populations.
Two years of experience as a Level I Coordinator or demonstrated proficiency.

Responsibilities

Coordinate patient travel arrangements in accordance with organizational policies and third-party payer requirements, including transportation, lodging, meals, and escort travel as applicable.
Collaborate with internal departments and clinical teams to ensure timely and accurate travel coordination.
Use electronic systems to document, track, and maintain patient travel records.
Manage and reconcile Medicaid travel vouchers, lodging, and meal card logs.
Prepare, submit, and track travel-related invoices and reimbursement claims through completion.
Coordinate travel plans with prior authorization requirements to ensure compliance with payer guidelines.
Arrange and adjust travel itineraries, including changes, delays, or extended stays, with vendors and agencies.
Communicate with patients, families, staff, and external partners to resolve issues and ensure continuity of care.
Verify eligibility for travel benefits and maintain accurate, compliant documentation.
Monitor travel plans and provide ongoing support to patients as needed.